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Content Transfer can't transfer Messages

I'm trying to use Content Transfer to send my Messages to my upgraded Samsung.  It went through the "Collecting Messages" process for well over an hour, then crashed.  All other transferred contents are fine.  Help!

Re: Content Transfer can't transfer Messages
Customer Support

Getting everything transferred over is very important. I'm sorry to learn about what happened. No worries, I'm sure I can help. Is the Content Transfer app downloaded to both devices? Please make sure they both have it downloaded. Because the issue is with the Content Transfer app, I would have to refer you to contact the developers of the application itself. Click this link and scroll to the bottom for the developer contact information: