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Corporate number
Iufan24
Enthusiast - Level 1
‎12-14-2015 08:35 PM

Is there a number for the department that actually cares about their customers?

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Re: Corporate number
Not applicable
‎12-15-2015 03:57 PM

HI Iufan24,

Thanks for your message. What is the issue you are having with the application? Please  describe your issue in detail and if it's with the phone, tablet, desktop or Web.  I will try my best to troubleshoot your problem promptly.

Looking forward to hearing back from you!

Thanks,

ALIE

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Re: Corporate number
LordHelpMe
Newbie
‎12-15-2015 04:06 PM

Need help with disabling split screen view.

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Re: Corporate number
LordHelpMe
Newbie
‎12-15-2015 04:06 PM

I have called Verizon Wireless Technical Support and even went to their store. I have uninsulated split screen view and it won't go away. It keeps popping up in every application I open and logs me out. Any suggestions? ??

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Re: Corporate number
Iufan24
Enthusiast - Level 1
‎12-15-2015 06:02 PM

2 weeks ago I upgraded 3 phones and then on Friday I received an email about 2gb extra per line when upgrading.  I asked at the corporate store to see if i qualified and to see if they could do an early upgrade on a 4th line and they said no.  I was directed to call the *611 to inquire about it.   When I called about the email, I got a person that basically told me he didn't know about the email that i received and it was probably spam.  I said that it was on the sign at the corporate store  so he said he would transfer me to telemarketing.  When I waited forever, I hung up.  I called back later and got another rep that tried to help me.  He said that I wouldn't qualify for the 2gb extra for the 3 phones that I had just upgraded since they were 3 days before promo.  He was able to get my 4th line upgraded early and agreed to send the phone to arrive on Tuesday at my work.  When I got my confirmation on Monday, it said it was going to my home and could arrive as late as 8pm. on Wednesday.  Needless to say i was not happy and called and got a nice lady that tried to help me but was not able to, so now I don't know how long it is going to take to get the new phone.  I didn't think when I started out, that I was asking that much, but you guys wore me out this weekend.   It just frustrates me that a long time customer that has 5 lines and pays way too much for data has to try to fight to get any deals.  All I was trying to do was to at least get extra gb on each line that was advertised.   That is why I want to talk to someone at corporate.  

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Re: Corporate number
vzw_customer_support
Customer Service Rep
‎12-15-2015 08:14 PM


Lufran24,


Congratulations on your new phone purchases.  I hope you enjoying them.  We always want our customers to receive a stellar customer service experience will attention to detail, this way we are able to cover all aspects of your account. I know we will be able to restore our friendship.  Do you have the tracking number for your order?  

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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