Thanks for your message. What is the issue you are having with the application? Please describe your issue in detail and if it's with the phone, tablet, desktop or Web. I will try my best to troubleshoot your problem promptly.
Looking forward to hearing back from you!
I have called Verizon Wireless Technical Support and even went to their store. I have uninsulated split screen view and it won't go away. It keeps popping up in every application I open and logs me out. Any suggestions? ??
2 weeks ago I upgraded 3 phones and then on Friday I received an email about 2gb extra per line when upgrading. I asked at the corporate store to see if i qualified and to see if they could do an early upgrade on a 4th line and they said no. I was directed to call the *611 to inquire about it. When I called about the email, I got a person that basically told me he didn't know about the email that i received and it was probably spam. I said that it was on the sign at the corporate store so he said he would transfer me to telemarketing. When I waited forever, I hung up. I called back later and got another rep that tried to help me. He said that I wouldn't qualify for the 2gb extra for the 3 phones that I had just upgraded since they were 3 days before promo. He was able to get my 4th line upgraded early and agreed to send the phone to arrive on Tuesday at my work. When I got my confirmation on Monday, it said it was going to my home and could arrive as late as 8pm. on Wednesday. Needless to say i was not happy and called and got a nice lady that tried to help me but was not able to, so now I don't know how long it is going to take to get the new phone. I didn't think when I started out, that I was asking that much, but you guys wore me out this weekend. It just frustrates me that a long time customer that has 5 lines and pays way too much for data has to try to fight to get any deals. All I was trying to do was to at least get extra gb on each line that was advertised. That is why I want to talk to someone at corporate.
Congratulations on your new phone purchases. I hope you enjoying them. We always want our customers to receive a stellar customer service experience will attention to detail, this way we are able to cover all aspects of your account. I know we will be able to restore our friendship. Do you have the tracking number for your order?
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