Data on Bill
kat2800
Enthusiast - Level 2

When I looked at data usage for a specific line I see a time stamp with the amount of data used. Is the time stamp when it began usage or when t ended? Some large amounts of data are used in the early morning well before any of us are up using it. Can you explain how the time stamps work? Why/when does it register a data calculation?

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vzw_customer_support
Customer Service Rep

kat2800-


It is always important to stay up to speed with your data usage. I definitely want to ensure that you are being billed and charged correctly for your data. Typically when we see large amounts of data in the early morning hours, it may be an automatic software update or an application update. Where are you looking at to see your data usage?



AmberK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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kat2800
Enthusiast - Level 2

I'm looking on My Verizon under usage details. I'm not thinking it is inaccurate. My question simply is are the time stamps when the data started being used or the time it stopped?

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vzw_customer_support
Customer Service Rep

kat2800, We want to help decipher your data concerns. This tool serves as an estimate to help understand how your data is being used. This can represents cycles that could have started prior. Here is some helpful information http://spr.ly/6581BqEhL

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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