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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Delayed Text Messages (Messages+)
ClarkL
Member

I've been experiencing delays in receiving all forms of text messages via the Messages+ application since Sunday, September 11th 2022. In my 15+ years of having Verizon I've never had this issue before. I've worked with at least 4 agents at this point and the resolution is always temporary for the time of the call. Last night I thought it was weird that I hadn't heard from a few family members and once I opened my text messages up after 12:00 a.m. this morning text from as early in the evening as 7:07 p.m. popped up. I also have a Galaxy watch and the messages don't show up on my watch either. 

Sunday afternoon messages from Saturday morning came through. I missed important notifications from my family on the status of a medical emergency. THIS IS A PROBLEM. I've done all of the recommendations, clear cache, disable messages and re-enable, turn off Wi-Fi and use Data, etc. At this point I'm exhausted with having agents practice recommendations from a manual and not really identify the problem.  I'm using the Galaxy S22 Ultra. 

What's even more frustrating is calling for assistance and the automated system is telling me to check my text messages for a message from Verizon and I'm wondering how in the world can I do that when MY TEXT MESSAGES AREN'T pulling though?! 

This is so frustrating! Day 4 of intermittent messaging service. 

 

Tags (2)
Re: Delayed Text Messages (Messages+)
CMD1031
Member

Galaxy S21FE and the same issue. Mine started after the last Samsung security update. It's infuriating. Sometimes they are 4 minutes delayed, sometimes 2 hours or more.  This is completely unacceptable.  

 

ETA: I was using Verizon messages+ and it was updated.  I am now trying Google messages because Samsung messages is terrible.  

Re: Delayed Text Messages (Messages+)
Peanut2484
Member

I have had the same issue with no solution or help from verizon

Re: Delayed Text Messages (Messages+)
vzw_customer_support
Customer Support

ClarkL, we do know the importance of needing to have your text messages delivered on time. Have there been any changes to your device when you noticed this issue (new apps or software update)? Also, have you tested out the default text message application to see if there are any delays when you use that app instead of Message+? 

-Kevin

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Re: Delayed Text Messages (Messages+)
cknow
Member

Same issue here, 2 Galaxy S22's, one of them brand new. This is very frustrating. I'm using Google messages, the default android sms app.

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Re: Delayed Text Messages (Messages+)
cknow
Member

Are you on a Samsung phone?

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Re: Delayed Text Messages (Messages+)
ClarkL
Member

Yes. I'm using the S22 Ultra

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Re: Delayed Text Messages (Messages+)
ClarkL
Member

Ditto! Just a lot of guessing around. I've even done a factory reset, network reset, clear cache, clear data....etc. 

It will work temporarily for maybe an hour then the delays start back. I'm on the phone now with my 8th agent this week. I'm SO FRUSTRATED!

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Re: Delayed Text Messages (Messages+)
cknow
Member

Was wondering if peanut2484 was also Samsung.

I'm at the point now where I think I'm going to switch to a non-samsung because it looks like this problem is only samsung. This is so frustrating. I missed text messages from my boss yesterday, not a good situation.

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Re: Delayed Text Messages (Messages+)
Kmlosito12
Member

I am having the same exact issue as OP. I am using Google Messages however as my default messages and since September 11th I have been having this issue. 

 

No one seems to know what is wrong with these Samsung Phones! My coworker has the same issue. Many day delays!! 

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