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Deleted messages
WILASA93
Member

How can I restore messages from up to 7 or 8 months ago

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Re: Deleted messages
TomO123
Member

While Verizon may not offer a definitive answer, I did stumble across a way to retrieve very old texts.  Simply add the PC application to your desktop or laptop.  Once it starts up, you'll see it synchronizing for at least 3 or 4 minutes.  After it's done, all of the older texts appear in the app, plus your newer ones.   I'm sure this is not really intentional by Verizon, but it works for now.  So, apparently they do store older texts, but for how long is hard to tell.

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Re: Deleted messages
WILASA93
Member

The pc application?

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Re: Deleted messages
TomO123
Member

If you're a Windows user, just look for it in the Windows Store, it's free.

https://www.microsoft.com/en-us/p/verizon-messages/9wzdncrdcsnz

On Wed, Aug 8, 2018 at 12:11 AM, WILASA93 <forums@verizonwireless.com>

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Re: Deleted messages
vzw_customer_support
Customer Support

Hello @WILASA93! That is an excellent question, being able to recover your content from the cloud is a must. Here is a link that will provide you specific steps to recover your text messages. Please let us know if this helps. http://spr.ly/6580DQp9r

 

 

Georgina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Deleted messages
TomO123
Member

Keep in mind that the Verizon Cloud app must have already been installed on your phone, and you must have upgraded the service to Premium.  Without Premium, only your contacts are backed up.  If you have never installed the app, then nothing is backed up.

It would be a good time to at least install the app and decide if you want to upgrade.  While Google backs up your contacts also by default (if on Android of course), Google does not backup your photos, messages, etc.  Verizons app has the capability to backup Contacts, Photos, Videos, Music, Documents, Messages and Call History.  While the free default is contacts, you can upgrade to 500GB of storage for $5/mo, or 1TB for $10/mo.  If you think you'll need more than 1TB, then you'll need a different backup option.

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