Droid Ultra won't receive text messages.

[cayoss]

Droid Ultra won't receive text messages. At first we thought it was because he used to have an iPhone, but he doesn't receive my texts either and I have a Galaxy (never had an apple). The date of the old messages saved within the phone automatically change to "1989" instead of the current date...

Any ideas?

[vzw_customer_support]

Let's get those messages flowing again, cayoss! Is he using the native Messaging app or a 3rd party download? Did this start after installing a new app or update? Does his device show any error when trying to receive the message?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[dimicallef]

I am also having issues with my Droid Ultra. I get some messages from my wife, while others do not come through.I can verify this by looking at her phone. This has been happening past few days. I also have noticed that a pop up stating that messaging suddenly has stopped working. Please advise!

System Version = 19.6.3.obake_version.Verizon.en.US

Model Number = DROID ULTRA

System Information = Motorola X8 Mobile Computing System

Android Version = 4.4

[vzw_customer_support]

I can imagine that this issue must be very frustrating for you dimicallef! To begin with, you can try going to Settings>Apps>All>Messages, and clear cache & clear data on your messages. This will not erase your texts. Then power off & back on, and try again. Please let us know if that resolves it!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[dimicallef]

Hi Michelle,

Yeah, that was the first thing I tried. Did not help long term. I would get some text messages, but after a while I would get a pop up saying that text messaging stopped working. Then I would stop receiving text messages.

I tried repeating that a few times and the same issue kept happening. So I did a factory reset. So far it's working OK but I know do not feel confident in my service.