E-Gift Card Problem
SPEECHICK1969
Newbie

I bought an e gift card for Sephora for someone, but every time I send it, it only sends a blank text to her phone.  Who do I contact about this?  Sephora or Verizon?

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18 Replies
Elements
Specialist - Level 1

Hard to say. How are you sending it? Is it something you're trying to forward, or are you just clicking a link in an app or on a web page that's supposed to send the card?

it could be trying to send the card as a multimedia text. Are you able to text photos to the person?

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SPEECHICK1969
Newbie

I bought it through the Message + app and sent it to her via text. Haven't ever tried texting photos to her.  Is it a setting on her phone?

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vzw_customer_support
Customer Service Rep

Hello SPEECHICK1969,

I love surprising people with e-gift cards too. I'm sorry you're having issues with the gift card you purchased, and I'd love to help. However, if the money has been taken from your account, but the recipient doesn't receive it, this would be something you would want to speak with the merchant about. I do apologize for any and all inconvenience in this matter.

ChristinaB_VZW

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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CARGRO16
Enthusiast - Level 2

I have a similar problem. I bought a gift card through message +. I got a text message with a picture of the gift card but it got deleted. Verizon also told me to contact the merchant. The merchant could not help me. Verizon uses a third party to sell gift cards. To date I have never gotten an answer from Verizon on how to get my gift card.

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vzw_customer_support
Customer Service Rep

CARGRO16,

 

We want to make sure you're able to use the great e-gift feature of Verizon Messages. I've sent you a private message here. Please respond at your earliest convenience.

 

JosephT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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CARGRO16
Enthusiast - Level 2

The only response I got was to let you know how to reach me and I responded to that. Thank you.

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CARGRO16
Enthusiast - Level 2

Still no response from Verizon.

On Dec 13, 2017 3:59 PM, "vzw_customer_support" <forums@verizonwireless.com>

CARGRO16
Enthusiast - Level 2

I also contacted the company, Blackhawk, that Verizon uses as a third party vendor. They cannot help me, Verizon cannot help me, and the gift card merchant cannot help me. I appreciate the response, however, I have already spoken to eight people from Verizon. Spent over six hours just trying to be able to use the gift card! It is on my Verizon statement! It was billed to my account and nobody can help me?

CARGRO16
Enthusiast - Level 2

Please! Just respond!

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CARGRO16
Enthusiast - Level 2

No resolution yet on the lost gift card that was billed to my Verizon account.

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vzw_customer_support
Customer Service Rep

It's important there is a resolution for your gift card, CARGRO16. We appreciate your efforts and want this to be resolved. Let's dig back into this. You mentioned you purchased the egift, have you selected the three dots in the top right menu to select resend? You can learn more about egift here, http://spr.ly/6582DHOe0.

 

DanielleR_VZW

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If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CARGRO16
Enthusiast - Level 2

No resolution. I have tried to resend the gift card. It doesn't work. I

have tried everything to restore the text message.

On Dec 18, 2017 5:08 PM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep

cargro16,

I apologize for all of the troubles you've had with this. I did send you a Private Message so that we can work one on one and get this resolved. Please reach back out that way and we can continue together.

 

ErinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CARGRO16
Enthusiast - Level 2

I was able to repurchase the gift card but unfortunately I went back into

my text messages and it was gone again.... I took a picture of it with

another phone so hopefully red Robin will accept this.

On Dec 23, 2017 1:58 PM, "vzw_customer_support" <forums@verizonwireless.com>

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CARGRO16
Enthusiast - Level 2

The entire egift menu is now gone.

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deloused
Master - Level 3

Is the recipient able to receive picture messages with their device?

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CARGRO16
Enthusiast - Level 2

Yes, I was the recipient also. I did receive the picture message and then

it disappeared.

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yarelim_vzw
Verizon Employee

SPEECHICK1969โ€‹, we definitely want to make sure that your gift card gets received.  I will go ahead and send you a Direct Message for better assistance.

Please check your inbox for my direct message.

yarelim_vzwโ€‹

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