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E-Gift Card Problem
SPEECHICK1969
Member

I bought an e gift card for Sephora for someone, but every time I send it, it only sends a blank text to her phone.  Who do I contact about this?  Sephora or Verizon?

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Re: E-Gift Card Problem
Elements
Sr. Member

Hard to say. How are you sending it? Is it something you're trying to forward, or are you just clicking a link in an app or on a web page that's supposed to send the card?

it could be trying to send the card as a multimedia text. Are you able to text photos to the person?

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Re: E-Gift Card Problem
SPEECHICK1969
Member

I bought it through the Message + app and sent it to her via text. Haven't ever tried texting photos to her.  Is it a setting on her phone?

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Re: E-Gift Card Problem
vzw_customer_support
Customer Support

Hello SPEECHICK1969,

I love surprising people with e-gift cards too. I'm sorry you're having issues with the gift card you purchased, and I'd love to help. However, if the money has been taken from your account, but the recipient doesn't receive it, this would be something you would want to speak with the merchant about. I do apologize for any and all inconvenience in this matter.

ChristinaB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: E-Gift Card Problem
yarelim_vzw
Verizon Employee

SPEECHICK1969​, we definitely want to make sure that your gift card gets received.  I will go ahead and send you a Direct Message for better assistance.

Please check your inbox for my direct message.

yarelim_vzw

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Re: E-Gift Card Problem
CARGRO16
Member

I have a similar problem. I bought a gift card through message +. I got a text message with a picture of the gift card but it got deleted. Verizon also told me to contact the merchant. The merchant could not help me. Verizon uses a third party to sell gift cards. To date I have never gotten an answer from Verizon on how to get my gift card.

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Re: E-Gift Card Problem
vzw_customer_support
Customer Support

CARGRO16,

 

We want to make sure you're able to use the great e-gift feature of Verizon Messages. I've sent you a private message here. Please respond at your earliest convenience.

 

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: E-Gift Card Problem
CARGRO16
Member

The only response I got was to let you know how to reach me and I responded to that. Thank you.

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Re: E-Gift Card Problem
CARGRO16
Member

I also contacted the company, Blackhawk, that Verizon uses as a third party vendor. They cannot help me, Verizon cannot help me, and the gift card merchant cannot help me. I appreciate the response, however, I have already spoken to eight people from Verizon. Spent over six hours just trying to be able to use the gift card! It is on my Verizon statement! It was billed to my account and nobody can help me?

Re: E-Gift Card Problem
CARGRO16
Member

Please! Just respond!

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