I bought an e gift card for Sephora for someone, but every time I send it, it only sends a blank text to her phone. Who do I contact about this? Sephora or Verizon?
Hard to say. How are you sending it? Is it something you're trying to forward, or are you just clicking a link in an app or on a web page that's supposed to send the card?
it could be trying to send the card as a multimedia text. Are you able to text photos to the person?
I bought it through the Message + app and sent it to her via text. Haven't ever tried texting photos to her. Is it a setting on her phone?
Hello SPEECHICK1969,
I love surprising people with e-gift cards too. I'm sorry you're having issues with the gift card you purchased, and I'd love to help. However, if the money has been taken from your account, but the recipient doesn't receive it, this would be something you would want to speak with the merchant about. I do apologize for any and all inconvenience in this matter.
ChristinaB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have a similar problem. I bought a gift card through message +. I got a text message with a picture of the gift card but it got deleted. Verizon also told me to contact the merchant. The merchant could not help me. Verizon uses a third party to sell gift cards. To date I have never gotten an answer from Verizon on how to get my gift card.
CARGRO16,
We want to make sure you're able to use the great e-gift feature of Verizon Messages. I've sent you a private message here. Please respond at your earliest convenience.
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
The only response I got was to let you know how to reach me and I responded to that. Thank you.
Still no response from Verizon.
On Dec 13, 2017 3:59 PM, "vzw_customer_support" <forums@verizonwireless.com>
I also contacted the company, Blackhawk, that Verizon uses as a third party vendor. They cannot help me, Verizon cannot help me, and the gift card merchant cannot help me. I appreciate the response, however, I have already spoken to eight people from Verizon. Spent over six hours just trying to be able to use the gift card! It is on my Verizon statement! It was billed to my account and nobody can help me?
Please! Just respond!
No resolution yet on the lost gift card that was billed to my Verizon account.
It's important there is a resolution for your gift card, CARGRO16. We appreciate your efforts and want this to be resolved. Let's dig back into this. You mentioned you purchased the egift, have you selected the three dots in the top right menu to select resend? You can learn more about egift here, http://spr.ly/6582DHOe0.
DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
No resolution. I have tried to resend the gift card. It doesn't work. I
have tried everything to restore the text message.
On Dec 18, 2017 5:08 PM, "vzw_customer_support" <forums@verizonwireless.com>
cargro16,
I apologize for all of the troubles you've had with this. I did send you a Private Message so that we can work one on one and get this resolved. Please reach back out that way and we can continue together.
ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I was able to repurchase the gift card but unfortunately I went back into
my text messages and it was gone again.... I took a picture of it with
another phone so hopefully red Robin will accept this.
On Dec 23, 2017 1:58 PM, "vzw_customer_support" <forums@verizonwireless.com>
The entire egift menu is now gone.
Is the recipient able to receive picture messages with their device?
Yes, I was the recipient also. I did receive the picture message and then
it disappeared.
SPEECHICK1969, we definitely want to make sure that your gift card gets received. I will go ahead and send you a Direct Message for better assistance.
Please check your inbox for my direct message.
yarelim_vzw
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