Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
EGifts
Sakurahouse
Member

I made a mistake and sent an E gift to the incorrect phone number. How do I make the necessary corrections to the phone number or cancel the E gift card? Before the owner of that phone number access the the E gift card.

Tags (1)
0 Likes
Re: EGifts
vzw_customer_support
Customer Support

Good morning, Sakurahouse. It's important for the eGift to go to the right person, so I understand your concern when it went to an unintended recipient. I'm here to help. What was the amount and date of the gift card? Also, please check your private messages for details.

TracyB_VZW

0 Likes
Re: EGifts
Sakurahouse
Member

10/10/19 and  $25.00

0 Likes
Re: EGifts
vzw_customer_support
Customer Support

Perfect. An email must be sent to the following address:
g-verizonmessages@verizonwireless.com
In the subject field, you'll title it "Sent a card to the wrong person".
Within the body of the message include the following:
Sender mobile number:

Recipient mobile number:

eGift card type (e.g., Target, Starbucks, etc.) and eGift card value:

Date eCard sent:

Short description of the issue including the correct number that it was intended to.

We appreciate you reaching out. Do keep us in the loop on your results.

DavidH_VZW

0 Likes