Egift Problem
BAFIL
Enthusiast - Level 2

Hello,

I am having a problem with egifts through message+.

I was trying to send one and it looks like my credit card was charged but the recipient did not get it. I was getting an error message on check out of it that said to try again later so I did this twice after the first time and it looks like my credit card was charged 3 times but no egift was sent.

How can I fix this and how do I get refunded the 2 extra times I tried. Each time was $50.00

This was for a Christmas present.

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19 Replies
KRAPAL5
Enthusiast - Level 1

This happened with me today. It was two 25 dollar cheesecake factory cards. They make it so difficult to get into contact with anyone about this. It's frustrating. Now I'm out two gifts to people and my money is gone!

vzw_customer_support
Customer Service Rep

Krapal5,

Oh no! I am truly sorry to learn that your egift was not accepted correctly. This is certainly something that we can look into. In order to review this with you directly, I will be sending you a Direct Message. Please be on the look out for that so that we can review this together. Thanks.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BAFIL
Enthusiast - Level 2

Ok ErinW,

I hope this applies to me also.

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ebaxter01
Enthusiast - Level 2

BAFIL - please post when this is resolved. I have the same exact problem and have been going back and forth via direct message on Twitter for 2 days now with 3 different people asking me the same dang questions but nothing resolved.  Mine was for a $50 Nordstrom GC - they charged me twice for it, never delivered it.  Tuesday they finally removed one charge but never delivered the e-gift card.  It's terrible customer service!

vzw_customer_support
Customer Service Rep

I'm sorry you're having issues with your egift ebaxter01. I also want to apologize for the lack of assistance with getting it resolved. I have send you a private message so that we can gather some information to investigate the issue and get is resolved.



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ebaxter01
Enthusiast - Level 2

No thank you. I've been in 'private message' and 'direct message' with your customer service since 12/25 and was told this morning I would be contacted tomorrow.

ebaxter01
Enthusiast - Level 2

Krapal5 - see post to BAFIL please- and let me know if this is resolved - I'm still going round and round with terrible customer service!  thanks!

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ZBandDC
Newbie

My egifts any not used I want credit back I mention and mrntion and all just didn't reply or use them. And werent important enough to keep so where can I get refunded 

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BAFIL
Enthusiast - Level 2

Yes, it's very frustrating. So far I'm out $150.00 and no gift card for a friend.

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KRAPAL5
Enthusiast - Level 1

They are open todayour. I had to wait on hold for 30 minutes. They will refund it. Theyou refunded mine right away.

BAFIL
Enthusiast - Level 2

I just got off the phone with customer service and they are not able to do anything right now but I should be hearing back from someone who specializes in messaging issues within 2-3 days. They are also not able to refund back the $150 right now either.

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KARNIS
Enthusiast - Level 1

These people are fools.  Typical responses. I was on live chat for over an hour and was finally told the problem would have to be escalated.

TO VERIZON GURUS:  BRING YOUR CUSTOMER SERVICE BACK TO THE US. I AM SO CHAPPED RIGHT NOW I  WOULD WRING THE VERIZON REPS NECK IF HE WERE IN FRONT OF ME.

WORTHLESS!

BAFIL
Enthusiast - Level 2

So I gave up on waiting for anyone from Verizon to get back in contact with me concerning this. I ended up contacting my back and disputed the three $50.00 charges and I will never use the egift feature of message+. At this point I will not be using message+ anymore. This was the only solution I have for anyone going through this.

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ebaxter01
Enthusiast - Level 2

That is disappointing - thank you for the update.

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JERHAL59
Newbie

I had a similar issue.  I sent a friend a $50 egift card but their Android phone couldn't receive it.  Verizon told me all sales are final and they woudlnt refund the money.  I found that rather odd because you are purchasing an egift card in good faith that it will be able to go to your Intended recipient.  Verizon told me I could use the ecard myself, but it's a restaurant that we don't eat at, so now it's really useless.  Why would the app "act" like it is sending someone the egift when in fact it can't even do so?  Seems like it would have to verify beforehand.  How could the Purchaser possibly know whether the recipient could actuallly receive the gift?  And how many people are sending egifts and are completely unaware the recipient never received it?

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BAFIL
Enthusiast - Level 2

I find it amazing that a Verizon customer support person has reached out to 2 people in this post but never did for me and I am the one that started this post.

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ebaxter01
Enthusiast - Level 2

Now that is simply ridiculous!

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vzw_customer_support
Customer Service Rep

We want to have this issue resolved ASAP and are here to help, BAFIL. Please reach out to us directly so we can assist and have the egift situation resolved in a timely manner. Here is our contact site: http://spr.ly/65838O1RZ


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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yarelim_vzw
Verizon Employee

BAFIL​ , this definitely not an experience that we wanted you to have. I love being able to buy gift cards for my loved ones and want to make sure we help get this resolved for you. I will go ahead and send you a Direct Message to further assist you.

yarelim_vzw

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