Email to SMS/MMS is getting blocked - Why?
reg123
Newbie

I'm getting the following error when sending emails to my vzwpix address:

Action: failed
Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Status: 5.0.0
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6001a.stratus.cloudmark.com cmsmtp Connection Rejected - CSI Poor - POL105 - 19cVjymVpRogV

 

These messages from my email server seem to be getting marked as spam. I use this server to send myself emails/SMS and nobody else. Most days I don't send any, some days it could be a dozen or two, all for personal use. It had been working fine for at least 6 months. 

 

Can someone help me with this?

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25 Replies
heather1717
Newbie

I have the Exact same problem. For three years I have had no problem using a filter in gmail to send an email I get from my work to my phone and my husbands phone. Suddenly it is blocked by Verizon and I have spent countless hours trying to get someone to fix it. I can not do my job if I can’t receive these text messages. I will have to change carriers if this can’t be fixed.

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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reg123
Newbie

Anyone have any idea?

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vzw_customer_support
Customer Service Rep

reg123,

 

It is certainly concerning to hear your messages aren't going through. We want to make sure you can count on this service. We're glad to help. Does the same thing happen from multiple email addresses? Does it happen with any number you try to send these to?

 

AndrewT_VZW

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reg123
Newbie

I get the same error if sending from any email address on the same domain(142.11.203.68); and I get it when sending to any verizon number. It seems to have gotten marked as spam by the verizon filters but I only send messages to my own number...

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vzw_customer_support
Customer Service Rep

It's important to us that you receive the assistance you need with getting this resolved. Do you have a business account with us?

 

EllisandraC_VZW

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reg123
Newbie

No, this is personal use, I don't have a business account

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vzw_customer_support
Customer Service Rep

Thank you for that detail, reg123. Tell me, what format are you using when sending to the mobile number? Are you sending to the 10-digit number, the number@vtext.com, the number @vgzwpix.com, etc.? What email domain are you using? Please share these additional details, thanks again. 

 

ChristinaB_VZW

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reg123
Newbie

The domain is 142.11.203.68, dabagian.com. I am using the number @vzwpix.com

The error I get is the following:

Action: failed
Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Status: 5.0.0
Remote-MTA: dns; smtpin01-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-5002a.stratus.cloudmark.com cmsmtp Connection Rejected - CSI Poor - POL105 - 8nyfjCtbSNdhn - https://csi.cloudmark.com/en/reset/?ip=142.11.203.68

I'm not sure how my own texts are getting marked as spam because I'm certainly not doing that. I submitted a form to be unblocked by cloudmark but it has seemingly been ignored. 

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vzw_customer_support
Customer Service Rep

reg123, we do want to get to the bottom of this for you. Do you recall anything changing before this started? Have you set up any kind of block or filter on your line: https://www.verizonwireless.com/support/block-unblock-services-faqs/#block-internet

 

ChristineK_VZW

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reg123
Newbie

No I don't believe anything changed at all. It was working without issue for quite a while and then suddenly stopped. I've checked the block settings and nothing is blocked by me. 

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vzw_customer_support
Customer Service Rep

When was the last time you had an issue? JoelD_VZW

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reg123
Newbie

The issue is constant, I haven't had a single message go through since I posted this question a month ago. I just tried sending a message a few minutes ago and it was again blocked.

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vzw_customer_support
Customer Service Rep

Do you get any kind of error message?

EstavanC_VZW

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reg123
Newbie

I've posted the error message at least 3 times

Action: failed
Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Status: 5.0.0
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6002a.stratus.cloudmark.com cmsmtp Connection Rejected - CSI Poor - POL105 - BeYLjKCI9s3fB - https://csi.cloudmark.com/en/reset/?ip=142.11.203.68

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vzw_customer_support
Customer Service Rep

Thank you for sharing these details. We want to help in any way we can. You mentioned that you believe you are being filtered. Have you been able to reach Cloudmark? GeorginaG_VZW

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reg123
Newbie

I have tried submitting the form to be de-listed, as has my host, but it has not worked. I assume if this request came from Verizon it should work, as I assume Verizon is their client?

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vzw_customer_support
Customer Service Rep

Let's continue to find a viable solution. Please tell me, what happened when you reached out to Cloudmark? try this link. https://www.cloudmark.com/en/support/cloudmark-security-platform Does it help? VanetrisC_VZW

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reg123
Newbie

That is a link for customers; This would be the link to use https://csi.cloudmark.com/en/reset/?ip=142.11.203.68 which was filled out by myself and also the host of my domain, multiple times. It has not had any effect. Is there any way to get in contact with someone at Verizon who handles this type of thing?

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vzw_customer_support
Customer Service Rep

We certainly want our customers to be able to use this service. The IP address you provided is for a site host called Site Gator. If other users of that site hosting service was listed as a business then all IP's from Site Gator may have been blocked due to the option only being available to consumers and not businesses.

 

Do you have the same issue if you try doing this from other email services like Gmail or Yahoo?

 

StevenG_VZW

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