Emails from my domain have recently been blocked
rollson8
Enthusiast - Level 2

I used to be able to send emails to my vtext account and they have been blocked.  They were working 2 days ago, now I get all the emails returned.  See below:

Reporting-MTA: dns; se3-lax1.servconfig.com

Action: failed
Final-Recipient: rfc822;[email address removed per the Verizon Terms of Service]
Status: 5.0.0
Remote-MTA: dns; vrz-sms.mx.a.cloudfilter.net
Diagnostic-Code: smtp; 552 5.2.0 192.249.122.86 blocked AUP#BL

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Re: Emails from my domain have recently been blocked
vzw_customer_support
Customer Service Rep

rollson8, thank you for informing us of this. From our internal resources, it states that vtext is no longer available. I'm sorry for any inconvenience this has caused. -Alicia

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Re: Emails from my domain have recently been blocked
vzw_customer_support
Customer Service Rep

rollson8, thank you for informing us of this. From our internal resources, it states that vtext is no longer available. I'm sorry for any inconvenience this has caused. -Alicia

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Re: Emails from my domain have recently been blocked
rollson8
Enthusiast - Level 2

Is this a recent change?  This was working until last week.  Even now, about 1 out of 5 emails still get converted to SMS and sent to my phone via vtext.com,

I see no official announcement from Verizon.

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Re: Emails from my domain have recently been blocked
vzw_customer_support
Customer Service Rep

Yes, it is recent, the service has been sunsetted and that there is a new service that can be paid for called E-Mag (enterprise messaging access gateway) that will need to be utilized in place of the former @VTEXT.com service.

*Lisa

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Re: Emails from my domain have recently been blocked
jav6
Champion - Level 3

@vzw_customer_support wrote:

Yes, it is recent, the service has been sunsetted and that there is a new service that can be paid for called E-Mag (enterprise messaging access gateway) that will need to be utilized in place of the former @VTEXT.com service.

*Lisa


How do you explain this page still on the Verizon website this morning:

EmailToText.jpg

...Just another VZW customer...trying to offer some assistance...
Re: Emails from my domain have recently been blocked
rollson8
Enthusiast - Level 2

Let me make sure I am clear; Without notification to it's customers Verizon is migrating a simple, free and useful service to a paid service?  Ignoring paying customers?

Other carriers offer this service for free with similar coverage.  After 20+ years it may be time to switch to another carrier.

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