Enhanced Group Messages

RavenRose79
Newbie

I use message + and the enhanced group feature is awesome. However, when I create a new enhanced group message the participants ONLY see each others phone numbers, never their names even if the # is saved as a contact in the recipient's phone. How can this be fixed?

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7 Replies
vzw_customer_support
Customer Service Rep

Thank you for your feedback. We would like to help with Enhanced Group Messages experience and to better assist, I'll be sending a Private Note. Please reply to it, so we can get started.

~Maria

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DoubleD6
Enthusiast - Level 1

Can you tell me how to fix this as well? It used to be where you each group member typed in #NAME and then a space and then they type their name...all in one sentence, but it doesn't seem to do that anymore. 

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vzw_customer_support
Customer Service Rep

We'll make sure to forward your feedback to our team regarding this issue with the names in the group messages. In the meantime, we would recommend uninstalling and installing the app to try to fix the issue in the meantime.

~Freddy

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DebH5
Newbie

You recommend uninstalling & reinstalling what app?

How will this fix a problem where all the iPhone users in an Enhanced group chat see numbers, not names in the chat?

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vzw_customer_support
Customer Service Rep

Great question DebH5. Are you using the Message+ app? If so, that is the app that you would reinstall. ~Peter

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LoveMath
Newbie

I am having the same problem with my enhanced group. Is there a way to make it "not enhanced" anymore?

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vzw_customer_support
Customer Service Rep

Message+ is going to be discontinued this year, and we recommend using another messaging app like Google Messages instead as this app is no longer being supported.

~Jesse

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