Skip to main content
Accessibility Resource Center Skip to main content
iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu
Error 403 - Messenger
cowward
Newbie

I am getting 403 Forbidden when I attempt to access Messenger via my laptop. It worked fine two days ago.

Labels (1)
0 Likes
22 Replies
skowronek
Newbie

+1 experiencing this on the web version as well. clearing cache or using incognito tends to fix the issue, most of the time. sometimes not though, like now.

0 Likes
vzw_customer_support
Customer Service Rep

skowronek, those are all great steps to try and thank you for sharing what has worked for you in the past. I am here to help so we can get this up and running. Do you have any updates for your operating system or web browser? If you do can you please update the software? What browser are you currently using and the version?

 

Santo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
g00fy
Enthusiast - Level 2

Getting the same error, on Chrome and IE9.  Verizons website sucks, I switched to Android messenger which has support for texting through desktop browser, it works much more consistently...  Unfortunately i had to switch back to messages+ because it's the only messenger app that properly receives group messages through Verizon network... 

0 Likes
vzw_customer_support
Customer Service Rep

Being able to use Messages+, on a desk top device, has great benefits. At this time, this is an issues that we are aware of, and are diligently working to fix. We do not have a time frame right now, however, please check back with us, at any time, for any updates.

 

0 Likes
Macushla
Newbie

I'm having the exact same issue.  Worked fine a couple of days ago.  Now getting the 403 Forbidden error message. This happens using both Safari and Chrome browseres.  It is an error with Verizon. I've always used the web interface to message rather than the message app.  The message app for desktop freezes if someone sends an attachment.  Please fix ASAP. The web browser texting interface ASAP.

0 Likes
seanc_vzw
Verizon Employee

MODERNESHELLAC, we always want your Verizon Messages working perfectly no matter what device, app, or browser you are using.  In order to resolve this as efficiently as possible we just neWhat device is this error happening on for you (iPhone 10, Mac Computer, both, etc.)? What changes were made around the time this first started if any (updates, new apps, etc.)?  While the messaging app freezes on the desktop, what happens if you try to use it on the phone?

SeanC_VZW

Follow us on Twitter @VZWSupport

0 Likes
TJSATOGATA
Newbie

Just to be absolutely clear, the error is with the web app for Verizon Messages (not a cell phone app or computer app). I also encounter this error and request that it promptly be fixed. It is not a user error -- it is clearly a Verizon website issue. To reproduce the problem:

403 Forbidden

The request has been refused or access is not allowed.

As several users have noted, many Verizon users work in secure areas or areas where there is no cell coverage and the desktop app ports are blocked (or require proxy configurations that we cannot access), so we depend on the Verizon Messages Web App on a daily basis. This needs to be acknowledged and fixed or Verizon will lose these customers.

0 Likes
jav6
Champion - Level 3

Well, I did what you suggested and got to the web messaging service page fine, not duplicating the issue described.  This has got to be a user browser issue, maybe cache, cookies, login, script or something else affecting their access to the page.

...Just another VZW customer...trying to offer some assistance...
0 Likes
TJSATOGATA
Newbie

Interesting -- works for me now too, using the same browser and login as before. I did not clear cache or make any other changes. Hopefully it is a fixed problem now.

0 Likes
VILLER2010
Newbie

I have the same problem when accessing my messages though the Verizon web portal. This has been happening to me on and off since they rolled out the new website and is quite annoying. Just like OP I work in a secure building and can not bring my cell into my building at all. This is the only way I have to communicate with my family while working 12 hr shifts 6 days a week.

Get this fixed or I will find another carrier that I am able to use.

Just in case there is still confusion on what OP was trying to relay to everyone the problem is located using this service.

https://web.vma.vzw.com/vma/redirect?goto=https%3A%2F%2Fweb.vma.vzw.com%3A443%2Fvma%2Fweb2%2FMessage...

0 Likes
vzw_customer_support
Customer Service Rep

VILLER2010, it's awesome to hear that your Verizon Messages+ desktop version is working now. Please let us know if anything changes. Is there anything else that we can help with today?

 

Have you signed up for our Verizon Up program? This is our customer loyalty program. You can win Super Tickets to exciting concerts, movie premieres, and Sporting Events (including NBA and NFL games). You can also get bonus data, or discounts on various products and accessories. If not, check it out, sign up, and let us know what you think. m.vzw.com/m/UpSocial

 

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Basset3
Newbie

Verizon doesn't want to be in the messenger business;  I tried for hours with support trying to install the old desktop version...they had no clue as to what I was talking about.

They're jerking us around, plus I'm getting the old "403 Forbidden" message.

Get another messenger app, this sucks too much.

0 Likes
vzw_customer_support
Customer Service Rep

Basset3, making sure you are able to access Message+ on your computer is important. I am here to assist. Have you had any issues accessing your My Verizon account? Have you downloaded the new app version to you your computer? Have you tried accessing the web version? If so what happened. I have included the link that offers you both options the desktop app version and the web version. I want you to try accessing both. Let me know what happens.
https://www.verizonwireless.com/solutions-and-services/apps/verizon-messages/

 

Justin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
DANIGIRL12
Newbie

I too started having this issue tonight.

I did not update anything, on my laptop, since i used messanger last night.

I am using mozilla for my browser. I was successful using logging into my verizon account using mozilla, but got the 403 forbidden message when i tried to send a message through the browser.

I was able to assess the "send a message" page using chrome on my friend's l laptop, but i don't have chrome on mine, and do not like to use it. Nor do i like to use I.E..

One of the questions a verizon tech in an earlier reply string asked if the messanger verizon app worked on their phone. Why would i use a verizon app on my phone if i can just send a txt on my phone?

I'm using a laptop browser because i'm not allowed to bring my cell into my work area, but would still like to access and respond to my messages during work hours.

i just want to know how to rectify this issue speedily.

0 Likes
vzw_customer_support
Customer Service Rep

Basset3, I can understand enjoying a previous version of the VZ Messenger. We do our best to balance bringing new features and access that would benefit the app's users; while keeping elements that they enjoyed from earlier versions. I don't want you to have trouble accessing the Messages online. To get an idea of what's causing you to get the 403 message on your browser, I'd like to ask a few questions.

 

What browsers have you tried accessing the site with? Do you have any trouble trying use the Message+ app on your smartphone? Can you sign in to My Verizon normally without trouble?

 

John_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
jav6
Champion - Level 3

Lets get on the same page with the correct terms.  Are you referring to Verizon's Message+ desktop application or Facebook's Messenger application?  On my Windows 10 machine, Message+ works fine, syncing with my integrated Android phone and iPad Message+ apps.  Also, Facebook Messenger opens fine as well.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Basset3
Newbie

Verizon messenger on desktop.  Just tried to login, get the same message; 403 Forbidden.

The old messenger was great, the new web version doesn't work...maybe on occasion it works.

0 Likes
jav6
Champion - Level 3

Still confusing.  It isn't Verizon Messenger, but Verizon Message+.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Basset3
Newbie

Peu importe

0 Likes
jav6
Champion - Level 3

d'autres pourraient

...Just another VZW customer...trying to offer some assistance...
0 Likes