Error after entering PIN received via text
pop_phone
Newbie

iphone 6, current iOS.

Install message+ app, accept terms and conditions, enter phone number, I receive the pin via text.

I enter the the pin and each time get an error message.

Message just says "Error" and gives me an ok box to click.

Close set the app and re open and get and error,

"not able to register push notificaction. Please try again later some time.". Only option is to hit ok.

Hit ok and top message just says waiting for network.

This is is for my work phone and I need to be able to set an auto reply for texts.

Labels (1)
0 Likes
21 Replies
pop_phone
Newbie

I tried to attach photos but it did not work. 

I have a iPhone 6 from Verizon. The messages+ app was not preinstalled. I had to download it.

0 Likes
pop_phone
Newbie

I want to make sure it's clear, I said I had tried both with the same results. Meaning I've tried on my Verizon phone, and my att phone. You've established why it won't work on my att phone.

Now for my Verizon phone.  Ive tried via wifi, I've tried with the data access phone the phone. Yes I'm able to browse the internet and access data.  All I get is an error, no explanation when I type in the matching pin that is texted to me through the app.

Now can this be fixed?

0 Likes
SuzyQ
Community Leader
Community Leader

I am confused.  Setting up Messages + on your phone should not require a PIN to be sent to the phone - the app should be preinstalled, just set it as the default texting app.  The only time a PIN would be sent to the phone is when you are setting up the Messages on another device to sync with the phone (like a tablet or computer).  The confirmation text is sent to ensure that you ,as the owner of that number, are authorizing your messages to sync with the other device.

pop_phone
Newbie

After I close the app and reopen it after the rejected pin, it keeps trying to connect. Now it's telling me "data connectivity problem. Please ensure you have a stable connection." I have data access when this occurs.

Sent from my iPhone

0 Likes
vzw_customer_support
Customer Service Rep

Lets get to the bottom of this poip_phone. Which iPhone do you have? Have you been able to use Message plus before?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
pop_phone
Newbie

iPhone 6. Have never been able to use messages+

Sent from my iPhone

0 Likes
SuzyQ
Community Leader
Community Leader

Is iMessages turned off?  Is the Verizon Messages app set as your default app?  Do you have a stale cellular connection?  (At least for the initial setup - it works on wifi once it's set up)

0 Likes
vzw_customer_support
Customer Service Rep

That is definitely alarming that you have never been able to Messages+, pop_phone. We definitely want to make sure you can choose what messaging application you want to use. It is normal for Messages+ to request a PIN when setting it up on the iPhone because it works similarly to setting it up on a tablet. Since you have been getting data connection errors when trying to set this up I wanted to check some settings on your device. Do you see Verizon Messages when you go to Settings > Cellular in the list of applications? If so, does it have data turned on with a green switch?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
pop_phone
Newbie

Yes data is turned on and I have confirmed I have a data connection.

0 Likes
pop_phone
Newbie

Yes. I have confirmed I have data access both through wifi and lte

Sent from my iPhone

0 Likes
pop_phone
Newbie

How do I change the default messaging app on iOS 10?

Sent from my iPhone

0 Likes
SuzyQ
Community Leader
Community Leader

I'm not sure - I've only had Android phones.  Hopefully someone more familiar with iOS can chime in?

Whether it is a similar path ... on my Android I go to Settings, Applications, then settings again, and I can set default apps for browser, phone, SMS, etc.

0 Likes
pop_phone
Newbie

Yeah I don't think you can. I'll have to call Verizon to figure out what's going on.

Sent from my iPhone

0 Likes
pop_phone
Newbie

Then why am I being asked for a pin?

0 Likes
pop_phone
Newbie

Then why won't it work with the original number assigned to my phone?

0 Likes
Ann154
Community Leader
Community Leader

Are you trying to setup Messages+ on the same phone for which the phone number is associated with the that device or are you trying setup the application on a second device to see messages associated with another phone's number?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
pop_phone
Newbie

Ive tried both with the same results.

0 Likes
Ann154
Community Leader
Community Leader

You can't setup Messages+ application with a secondary phone number that isn't associated with that device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
pop_phone
Newbie

Can I get some help with this please? 

0 Likes
vzw_customer_support
Customer Service Rep

I am sorry to hear this is happening when you attempt to install Verizon Messages, pop_phone. Let’s get to the bottom of this and find a solution. Are you using mobile data or WiFi? If you disable WiFi are you able to browse the internet or use other applications? One recommendation is to uninstall and reinstall the application. Let us know if that helps at all.


AnthonyC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes