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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Error
dmerrell
Member

I get error generating pin message on my laptop when trying to get started with message+ Why?

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Re: Error
SuzyQ
Sr. Leader
Sr. Leader

What does the error message say?  Do you get a text on the phone you are trying to sync messages with?  Does that phone have Verizon Messages + already installed?

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Re: Error
dmerrell
Member

Phone has message+. Just installed message+ on laptop and when I click on the get started box and put in my phone number, it is working for 30 seconds or so and then get message saying "error generating pin" and asks if I want to quit or let it try again. Tried numerous times with same result.

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Re: Error
SuzyQ
Sr. Leader
Sr. Leader

:::sigh:::  The Messages+ app has been through a few updates the past few days, and it hasn't been pretty.  This may be yet another "glitch" that is happening with the updates to the new version. 

What version is on your phone?  Are you using the desktop app or trying to set it up directly through the website?

Re: Error
dmerrell
Member

Ver 6.4.4 on my phone. Downloaded Messagepls-v1 off cnet.

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Re: Error
dmerrell
Member

I deleted the CNET download and installed the desktop app from verizon site and now works. Thanks for the help.

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