Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Error
dmerrell
Member

I get error generating pin message on my laptop when trying to get started with message+ Why?

Labels (1)
0 Likes
Re: Error
SuzyQ
Sr. Leader
Sr. Leader

What does the error message say?  Do you get a text on the phone you are trying to sync messages with?  Does that phone have Verizon Messages + already installed?

0 Likes
Re: Error
dmerrell
Member

Phone has message+. Just installed message+ on laptop and when I click on the get started box and put in my phone number, it is working for 30 seconds or so and then get message saying "error generating pin" and asks if I want to quit or let it try again. Tried numerous times with same result.

0 Likes
Re: Error
SuzyQ
Sr. Leader
Sr. Leader

:::sigh:::  The Messages+ app has been through a few updates the past few days, and it hasn't been pretty.  This may be yet another "glitch" that is happening with the updates to the new version. 

What version is on your phone?  Are you using the desktop app or trying to set it up directly through the website?

Re: Error
dmerrell
Member

Ver 6.4.4 on my phone. Downloaded Messagepls-v1 off cnet.

0 Likes
Re: Error
dmerrell
Member

I deleted the CNET download and installed the desktop app from verizon site and now works. Thanks for the help.

0 Likes