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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Export conversation in Verizon Online Messenger...
GOPFOLK
Newbie

Could someone help with the following?

Why can only certain conversations be exported in Verizon Online Messenger? Conversations that I have exported before, and a few that I never have, no longer have the availability to export conversation. Why? What changed? Why can I do it for other conversations?

Any help please?

Labels (1)
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Re: Export conversation in Verizon Online Messenger...
vzw_customer_support
Customer Support

GOPFOLK, I know I would be just as puzzled if a certain feature stopped working. Let's do all we can to pinpoint just what is going on with the Export feature. Presently, are you using Verizon Messages web interface

or are you using the installed desktop program:

NicandroN_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Export conversation in Verizon Online Messenger...
GOPFOLK
Newbie

I am using the web interface as I do not have windows 10.

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Re: Export conversation in Verizon Online Messenger...
GOPFOLK
Newbie

Having the issue again....what is this?

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Re: Export conversation in Verizon Online Messenger...
vzw_customer_support
Customer Support

There's nothing more upsetting to me than when a feature that used to work in the past stops working with no explanation. We'll help figure this out, GOPFOLK. Please ensure that your Message+ app is up to date on your device. Next, check the information in the "Syncing Messages Across Devices" section on this page: http://spr.ly/65888a5rq

Let us know what happens when you try to export a conversation after taking these steps.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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