Gear S3 compatibility with new Message+ update?
lmrobert
Newbie

I use Verizon Message+ on my Samsung Galaxy S6. On my Samsung Gear S3 watch, I have notifications for Message+ turned off and Samsung's Messages app turned on so that I can view the texts, etc. But since the new update with Message+, I no longer receive notifications from people who are using Message+ and I'm assuming it is because we are now "chatting" instead of sending SMS so those won't show up in Samsung Messages on my watch. Does anyone know a fix to this besides uninstalling the update?

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vzw_customer_support
Customer Service Rep

Some Verizon Messages(Message+)users experiencing issues after the update. We are aware of the issues and are working on a resolution to address the issue. For a temporary workaround please use the native messaging application on your device.



AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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14 Replies
BEEBS00
Newbie

I'm having the same issue.  I sometimes get the message,  but when I try to reply,  it says check phone.  Rediculous. 

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vzw_customer_support
Customer Service Rep

Some Verizon Messages(Message+)users experiencing issues after the update. We are aware of the issues and are working on a resolution to address the issue. For a temporary workaround please use the native messaging application on your device.



AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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BEEBS00
Newbie

New updates today.  Still no compatibility with gear s3 watch.  Please fix

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Mcrea111
Enthusiast - Level 2

Thank you for acknowledging the problem, I like message+ and in the short term I can use the native app. Just for clarification, my watch (Gear S2) worked flawlessly with the app prior to the update. Since the update I cannot reply to messages from the app and the mute thread function doesn't work for notifications on the watch.  Also, when I read a message on the watch, it still shows unread on the phone. Previously I would not get notifications from other message+ users but that seems to have been fixed. I'm currently on 6.4.5.

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Mcrea111
Enthusiast - Level 2

It should have said I cannot reply to messages from the watch; quick replies.

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FAMILYGH
Newbie

I just updated to the new available version for Message+ in my Samsung galaxy s7 and my phone Samsung Gear S3 is not getting txt notifications anymore. After I read this, I did the workaround and went to Settings in Message+ and disable the Chat option in my phone and my wife. Samsung Gear S3 is getting message from my wife now but most of my friends already updated to the new version of Message+, I'm not getting their messages in my gear s3, hopefully I'm not expected to call all of them and let them know of the workaround, do you have an ETA to fix this issue permanently?

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BEEBS00
Newbie

I did the same thing. This is Rediculous. Hope they fix soon

Sent with AquaMail for Android

http://www.aqua-mail.com

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zrxdave
Enthusiast - Level 3

Imrobert make sure you have 6.4.5 and go to settings advanced and you will find a box checked by default to use chat. Uncheck it and see if that helps. I think any other message + users that send to you would have to do the same.

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lmrobert
Newbie

I have 6.4.5. What exactly does enabling chat do for messaging? What are

the differences between enabling chat and disabling chat?

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zrxdave
Enthusiast - Level 3

Imrobert as you stated in your original post with NO CHAT messages are sent as sms and able to be received by any device capable of same. With the new chat option which is enabled by verizon as default if both parties have verizon messenger android app installed on their phones messages are sent as "chat" that other auxiliary devices not running the app are not able to receive.

This is my very limited understanding of this problem. I am in NO WAY tech support. Just trying to help as Verizon seems overwhelmed

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Mcrea111
Enthusiast - Level 2

The "not getting notifications from other message plus users" seems to have been resolved.  I'm currently on 6.4.7.  The mute function with the app is still not functioning with the smartwatch.  When a conversation is muted on the phone the notification still goes through to the watch.

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SlowBusa
Newbie

I am on 6.4.8, and if my phone is on vibrate the watch will not vibrate but the visual notification is there.  if I turn my phone on ring the watch will vibrate.

This is very frustrating because the native app has issues as well.

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SlowBusa
Newbie

To make this even more frustrating, I sometime use message read receipts.  BAD Idea!!!  on group messages I get 8 delivery confirmations, and 8 read receipts.  Even though the native samsung messaging app has all notifications turned off within the app I still get the delivery and read receipts.  VERY FRUSTRATING.

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vzw_customer_support
Customer Service Rep

It is troubling to hear that you are unable to see the notifications, SlowBusa and I’d be happy to help turn this experience around. Let’s go over a few additional details and work together to solve this.

Can you please clarify when this issue began? What is the make/model of your phone? Please provide a few additional details and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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