Getting a weird 2nd text message

[MJAMES9999]

My wife has an S21 ultra running the latest version of Verizon Messages.  This doesnt happen evertime, but maybe every 3-4 times she sends a Facebook link or a link from a retail site, like Buckle, the person receiving her text will get the origial text then another 2nd text comes in after the first one that looks like this:

We tested it again today and after a couple tries of sending the text back to herself, we got another message like the one above.

I did the Clear data and Clear cach inside Message+, then uninstalled and reinstalled the app.  Still happens.  I also cleared the phone cache as well (Where you turn the phone off and hold down the down volume and power at the same time on the reboot then clear the cache.  Still the problem remains.  I did notice that when I first went into the Message+ app she had over 2 Terabytes of information.  Which is why I uninstalled and reinstalled the app.  Now she has App 175 mb and data 154 mb and cache 26.35 mb.  I also ran Bitdefender Free and found nothing on malware.

Any help is greatly appreciated.

[MJAMES9999]

Looks like my attachment got removed.  The text message she is getting is this:

id:40566230103485

sub:001 dlvrd:000

submit date:2301131109

done date: 23011311110

stat:Deliver er:000

Text: ????!3??a?

?????e,?7?

[vzw_customer_support]

Hi there! We are going to send you a direct message in order to assist you.

>Oscar

[vzw_customer_support]

Hi there! Sorry to heart the attachment was removed.
Is this related with a business, postpaid or prepaid account?

>Oscar

[MJAMES9999]

No this is not a business, prepaid account.  I am a normal customer under contract.  And I never got a direct message from you guys.

[vzw_customer_support]

Hello, there! We would love to assist you today; please send us a Direct Message so that we may better assist you!

*Lisa

[MJAMES9999]

You mean a private message vcs direct message?  Or what are you referring to?  Please give me instructions on how to do a "direct message" and to what email address or how to do that

[KH-OrnEsh]

 @MJAMES9999 

to private message an agent, please click the username and then click message.  

 

[vzw_customer_support]

We are ready to assist at a moments notice! We will be sending you a Private Note to proceed! *Jorge

[vzw_customer_support]

We want our consumers to have the best experience. We would be more than happy assist. To send a direct message you will message us from your account.

*Shania

[MJAMES9999]

Just sent  direct message to your team

[vzw_customer_support]

As a valued customer, your device and service concerns are our concerns too. 

Thank you for such detailed information and for the troubleshooting steps you've completed so far.

May I ask are you experiencing similar issues with any other apps? Like device software updates, apps also update. We've noted that you've uninstalled and reinstalled the Message + app. Have you done the same for the Facebook app?

We're here to help you in any way we can. 

-Robert C.

[MJAMES9999]

Its not related to any app 

It doesnt happen with every text I send to her or other people send texts to her.

I sent her (Hether)  2 text messages last night.  No links were attached.  The first text simply said "Ok" and the second text said "U want me to take Louie?"  Coming back to me were these 2 responses either from her phone or could be from Verizon servers?  I did just verify she got both text messages from me.

id:40566966282966 sub:001 dlvrd:000 submit date:2301152119 done date:2301152122 stat:Deliver err:000 Text:U want me to take Lo?

id:35503332341210 sub:001 dlvrd:000 submit date:2301152119 done date:2301152122 stat:Deliver err:000 Text:Okay?

[MJAMES9999]

attaching what it looks like:

[vzw_customer_support]

Thank you for the screenshot. Have you tried using the default Messaging app? (Instead of Messages+) Just for troubleshooting purposes. 

-Vanessa

[MJAMES9999]

It only happens once a day now.  Which is why I havent had her switch.

My wife and I are both runnign the same version of Verizon Messages and the same setting (stock settings, no changes).  We both have S21 Ultras on the same latest version of firmware and OS updates.

We are seeing that its only Verizon to Verizon phones getting this weird 2nd text.

We ran virus detection and didnt find anything.

Does this sound like something coming from a Verizon server?  Sure looks like a server type message to me but only Verizon IT could tell us that.

Or is it a virus?

[MJAMES9999]

And take a look at this link.  This is for SMPP DLR service.    This appears to have the same  format of the message my wife is getting:

For Kannel users, use msg-id-type=0x01.

Format of the deliver_sm (DLR): "id:XXXXXXXXXX sub:001 dlvrd:000 submit date:YYMMDDHHMM done date:YYMMDDHHMM stat:ZZZZZZZ err:YYY text:none               

What is Vonage's SMPP DLR format? – Vonage API Support

[vzw_customer_support]

I would love to assist you with that concern. Please send us private note.to continue.*Flora

[vzw_customer_support]

Hello, and thanks for getting in touch here! We would be more than happy to assist with any concerns you have. For assistance, please send us a Private Note.*Angel

[vzw_customer_support]

I'd be reaching out as well if the text messages were coming in looking like this. We're eager to get this resolved. What difference does she experience if she uses the native text messaging application as opposed to Message+? Also, when she has downtime, I'd recommend putting the phone in Safe Mode (shown here: http://spr.ly/66073XYd9) and using the phone for a couple of hours to see how it behaves and if the same issue persists.

Let us know how this goes! 

-Ryan