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Gif send as group message
RoseS23
Member

A week ago my boyfriend and I both changed our phone numbers.  Since that time, when I send a GIF, he receives it as a Group message with both he and I as recipients.  The same thing happens when I send a GIF to him.  I also received a message from someone else that came across as a group message, it was just plain text.  What can I do to make this stop? I have restarted my phone, I have turned off group conversations.

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Re: Gif send as group message
RoseS23
Member

I think I figured it out, I cleared the cache for the app and I think it has stopped. Fingers crossed!

 

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Re: Gif send as group message
vzw_customer_support
Customer Support

Great to hear, RoseS23! Is it still working normally for you? Let us know if you have any other questions.

TracyB_VZW

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