Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Group message showing my number incorrectly.
TLAP54
Member

I am running Verizon Message+, v.6.4.39 on a recently purchased Moto Z Droid, and using the Verizon network.  Today, I sent a group message.  I got replies from these people that my number showed up as a completely odd number (incorrect area code and phone number).  Additionally, all other contacts in the message to the recipients only showed up as numbers, not as the contact names.  The people that had the problem are on the Verizon network, using an iPhone, and NOT using Message+.  To me, this still does not explain why my number would show up to them as completely incorrect.  Can Verizon please advise the status of this issue?

Labels (1)
Tags (1)
0 Likes
Re: Group message showing my number incorrectly.
vzw_customer_support
Customer Support

I know what you mean about the number showing up in a group, rather than your contact name, and I also know how upsetting it is. In order to help narrow things down, we need to ask some questions. When you text the individuals having the issue one at a time, not in the group, does your contact information come up accurately? If one of the iPhone users starts the thread using the same group, does the same thing happen?

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Group message showing my number incorrectly.
TLAP54
Member

Thanks for getting back to me. YES, when I INDIVIDUALLY text one-to-one

(not in a group text) with any of the individuals, my number and contact

name comes through correctly. It was only when I added these individuals

to a group text that the problem occurred. As far as if the problem occurs

when one of the iPhone users starts the thread with the same group, I can

not answer that as it would require me to contact one of those individuals

and ask them to create a group chat just for the purpose of trying to help

solve this problem. I would feel burdensome to have to ask these people to

do that, sorry. I do understand that it would help you to try to solve the

problem, but I would prefer to not have to bother others with a problem

that is coming from my service.

On Sat, Jul 15, 2017 at 11:13 AM, vzw_customer_support <

0 Likes
Re: Group message showing my number incorrectly.
vzw_customer_support
Customer Support

I appreciate the added info TLAP54. I know how important it is to make sure your number appears correctly when sending a group text.

Have you tried starting a new group text to see if this happens again? Have you tried uninstalling and reinstalling the Verizon Message Plus app?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes