Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
Horrible Customer Service
Marcia0417
Member
‎03-24-2015 07:20 AM


I have had several issues with Verizon Wireless over the last several months. To include paying full price for an Iphone 6 that they said wasn't insured. Which it should've been. Apparently only 2/3 of my phones were covered. Silly me I opted to have No coverage on a brand new Iphone, doubt that.

Next issue-Now I have to provide Assurion, who Verizon Wireless set up as my insurance carrier on a Droid 2, proof that the phone they've been charging me  since July 2012 for a phone that has not been active. The only way to get proof is through Verizon Wireless. I have spoken to several reps on this issue and as of last week the rep took my cell number and said a supervisor would return my call. Well shocker, no return call and it's been a week.

I seriously hate the customer service through Verizon Wireless. If there was another carrier that got the same or comparable area coverage I would gladly switch.

Labels (1)
Reply