Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
Yesterday, I contacted customer service to removed an unused device, a jet pack, instead of removing the jet pack , the customer service rep removed my own phone. I couldn’t get ahold of anyone who could help. I even went to the store, they said nothing we can do, you have to call customer service. Finally after trying all day I got ahold of someone who restored my phone and removed the correct device. Then said sorry the best I can Offer you for this mistake on our part is $1.83 credit. Really!? $1.83 for my phone being shut off, not being able to get ahold of my children, or family. For making me late for work for trying to resolve this issue. For going all day without a phone and being on hold trying to correct this problem! All because someone couldn’t do their job properly!!