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How can I disable any access granted to view my text messages
Jayfaye78
Newbie
‎01-14-2016 07:47 AM

Hi. I keep waking up with a text message on my phone saying that someone accessed my messages at 4 or 5am CST. I remember getting a text with some sort of verification code, but I never did anything with it. I didn't think anything of it and deleted it. So now it appears that maybe somehow someone is able to view my text messages. I did change my Verizon online password, but I would like to remove this feature where it displays my texts on my online account. I would also like to remove any access that has been granted because I didn't grant it. I cannot find anywhere how I can do this. Please help!

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Re: How can I disable any access granted to view my text messages
Not applicable
‎01-14-2016 06:20 PM

HI Jayfaye78

I'm sorry to hear that your account might have been compromised.

For the Web account -

1. Change your web account password at myverizon.com, which it sounds like you've already done.

2. Also, SIGN OUT of your web texting account: While in the web account, go to Main Menu>Settings- select 'Sign Out'

Please let us know if the issue continues once you've signed out.

Thanks,

ALIEM

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