An Accepted Solution is available for this post.
How do I stop the ringtone
MDA40
Newbie
‎12-23-2016 03:01 PM

I have a loud and long mp3 as my ringtone to make sure that I hear it. When I get my phone out, how do I stop the tone? I tried pressing the home key, the X in the top right of the message, and the message body. Nothing works.

Labels (1)
0 Likes
Reply
3 Replies
An Accepted Solution is available for this post.
Re: How do I stop the ringtone
Ann154
Community Leader
Community Leader
‎12-23-2016 04:00 PM

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: How do I stop the ringtone
SuzyQ
Community Leader
Community Leader
‎12-23-2016 07:31 PM

Is this for a text message, email notification, phone call?  Have you tried  a quick press and release

of the phone's power button?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: How do I stop the ringtone
vzw_customer_support
Customer Service Rep
‎12-25-2016 03:43 PM

Let's find a way to resolve this. What is the make and model of your device? Does this only happen when someone is calling you?


MahrizaM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Reply