Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I verify the validity of the billed data usage?
twicealive
Member

I got billed $1300 for data overage.

We only used about 15 GB - our bill is not correct...

How do I verify the validity of the billed data usage?

Labels (1)
0 Likes
Re: How do I verify the validity of the billed data usage?
Snn5
Sr. Leader

Verify if you were charged incorrectly?  You can look at your bill and the data use and see when you were billed for whatever amount.  You can look back at your phone or Verizon's data utilization tool to see which apps used what data as well.  Are you asking about how to find proof that you didn't use as much data as Verizon says you did?

0 Likes
Re: How do I verify the validity of the billed data usage?
dilbertaz
Sr. Member

If you have newer Android devices you can go to Settings, Data Usage and review data usage for period in question and see what mobile data usage was.

0 Likes
Re: How do I verify the validity of the billed data usage?
Weth
Sr. Leader

Is this a jetpack or a phone?

That is not a subtle 86 GB in overage.  You have no suspicions at all?

0 Likes
Re: How do I verify the validity of the billed data usage?
twicealive
Member

Yes I am asking about how to find proof that I didn't use as much data as Verizon says you did...

0 Likes
Re: How do I verify the validity of the billed data usage?
twicealive
Member

I had used about 13GB and it was near the end of the billing cycle, I checked my email and that was all I did then I logged off - later that day the account showed the 86GB. I don't think it can be correct.

0 Likes
Re: How do I verify the validity of the billed data usage?
Weth
Sr. Leader

You didn't say if this is a phone or jetpack?  you logged off what, the email client? If it was a jetpack, did the computer stay connected, did the jetpack stay on? How many computers connected.  do you have a backup service?  Jetpack would make this more plausible.  Do you have text warnings for overages turned on?  Did they trigger?

does the phone or jetpack also indicate the data was used?  You can't get the destination and source ip addresses for your traffic without a court order, which may be worth proving if you should pay $1300.

0 Likes
Re: How do I verify the validity of the billed data usage?
twicealive
Member

I checked my email on my phone, I meant I backed out of the mail app - not that I logged out - sorry.


The text warnings for overages are turned on, but for some reason I didn't receive even the normal ones. I am receiving them normally during this billing cycle, though.


I guess I'll have to setup some better overage protection...

0 Likes
Re: How do I verify the validity of the billed data usage?
Weth
Sr. Leader

Unintentional 86GB is REALLY hard to do on a phone. Something doesn't seem right.  Do you use hotspot? I am with you scratching my head on this one. 

Re: How do I verify the validity of the billed data usage?
dilbertaz
Sr. Member

I agree with Weth 86gb is a LOT of data, like streaming many many HD movies on Netflix or streaming over 10 hours of Ultra HD on Netflix data. If you have a hot spot using data that becomes more achievable especially right now with Microsoft pushing out Windows 10 (and actually pushing it to your computer before you confirm that you even want it depending on your Windows update settings, pushing many people over their data usage in the past month).

0 Likes