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How to get rid of "1" unread message indicator on message icon
megwat
Newbie
‎07-13-2014 04:00 PM

I cannot get rid of a a "1"  "unread" indicator on my homepage default message icon. I have tried various things, trying to avoid a hard reset.

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vzw_customer_support
Customer Service Rep
‎07-15-2014 05:03 PM

Let's explore options to remove that message indicator/notification megwat! What's your phone model and software version? What messaging application are you using?

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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megwat
Newbie
In response to vzw_customer_support
‎07-17-2014 08:31 AM

Default. Motorola Droid Max 4.4

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vzw_customer_support
Customer Service Rep
In response to megwat
‎07-19-2014 08:39 AM

Perfect! Thanks for that information, megwat. Motorola is actually aware of this particular "ghost message indicator".
There is an update in the works, but at this time, we do not have a date for when that will happen.
In the meantime, if it gets to be too annoying for you we have a recommendation. 


Step 1) Make sure you have an app that can act as a temporary message application. (you can find some apps via Play Store)

Step 2) Settings > Apps(all) > Messaging > Disable **this will be a temporary disable, all messages will be retained**

Step 3) Reboot the phone. Hold down the power button until it turns off.

Step 4) Settings > Apps(all) > Disabled apps > Enable messaging app

Step 5) Your phone will have automatically chosen the next available messaging application .

Step 6) Change your default messenger = Go to message app > Settings > SMS > (at the top)  is your default, touch to change or Kitkat 4.4 SW. Phone settings---- More---- SMS default needs to be changed back to messaging.

Hope this information was helpful.

Step 1) Make sure you have an app that can act as a temporary message application. "Google Hangouts" worked for me.

Step 2) Settings > Apps(all) > Messaging > Disable **this will be a temporary disable, all messages will be retained**

Step 3) Reboot the phone. Hold down the power button until it turns off.

Step 4) Settings > Apps(all) > Disabled apps > Enable messaging app

Step 5) Your phone will have automatically chosen the next available messaging application (in my case google hangouts).

Step 6) Change your default messenger = Google hangouts > Settings > SMS > (at the top) hangout is your default, touch to change or Kitkat 4.4 SW. Phone settings---- More---- SMS default needs to be changed back to messaging.


Step 1) Make sure you have an app that can act as a temporary message application. "Google Hangouts" worked for me.

Step 2) Settings > Apps(all) > Messaging > Disable **this will be a temporary disable, all messages will be retained**

Step 3) Reboot the phone. Hold down the power button until it turns off.

Step 4) Settings > Apps(all) > Disabled apps > Enable messaging app

Step 5) Your phone will have automatically chosen the next available messaging application (in my case google hangouts).

Step 6) Change your default messenger = Google hangouts > Settings > SMS > (at the top) hangout is your default, touch to change or Kitkat 4.4 SW. Phone settings---- More---- SMS default needs to be changed back to messaging.

Tamarh_VZW
Follow us on Twitter @VZWSupport



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