How to reconnect Verizon messages after factory reset?

[Bhatch28]

Due to some issues my phone was having, I unfortunately had to perform a factory reset. However, messages is no longer connected to my previous version of the app- meaning I've lost my texts, public profile, etc.

It acts as though it's a new install, giving me the option to activate it (which doesn't work), and not giving me the option to properly set up a public profile.

How do I restore the data I lost and get back connected to integrated messaging and my public profile?

[jav6]

When you reconfigured the Message+ app after the reset, did you use the same Verizon account profile as before?

[Bhatch28]

I don't believe it gave me the option. It acted as though I had already had the app installed without a profile or anything.

[jav6]

Which make/model phone do you have?

Did you try doing a Force Stop, Disable App, Clear Data and Clear Cache and then enable/install it again?

[Bhatch28]

I'm using the galaxy s7 edge. Unfortunately I did try all of that and it was still a no-go.

[jav6]

And you're using the Verizon Message+ app and not a standard Samsung Message app?

Set Up a Phone or Tablet on Your Verizon Messages (Message+) Account

To set up a phone or tablet on your account:

Download Verizon Messages (Message+) from the app store on your device.

1. Read the Terms & Conditions.
2. Tap Get Started.
3. Enter a nickname for the device.
4. Enter your mobile phone number.
5. Tap Send me a text.
6. You'll receive a text message on your phone with a security code. Enter the code in the app on the device to set it up on your Verizon Messages (Message+) account.

[Bhatch28]

Yep! However like before, it registers as me having already had the app being used rather than installing as a new app, so I don't get the option to connect it.

It seems like at this point it's just something I'll have to deal with.

[Bhatch28 · Accepted solution]

Well somehow I just managed to get it to work again through various attempts to clear the data and whatnot. Who knows why it decided to work this time and not the others.