How to stop Verizon from auto deleting text messages
Jmbe
Enthusiast - Level 1

My older text messages are automatically being deleted from my Samsung s21 phone. How do I prevent that or save my older messages that I want to save?

 

3 Replies
vzw_customer_support
Customer Service Rep

Hello, Jmbe. I am sure you do not want your old messages to be deleted. This sounds like it has to do with storage on your phone. I do want to make sure we look into every aspect. Have you checked your storage? What messaging application are you using on the phone? Please tell me more. 

-Amber

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Jmbe
Enthusiast - Level 1
Hi Amber,
I am using Verizon Message+. I have checked my storage. I have 85.6 GB Available. I also have 1.7 GB memory available. 
 
The issue is I went on a European trip with 3 friends in October and we had a Group MMS. When I recently reviewed the thread to see something in the past, the furthest I could go back was October 18th. I can not scroll back any further.
 
Thanks for looking into this for me.
Jmbe
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vzw_customer_support
Customer Service Rep

Hello, Jmbe! It's important to have access to paast messages, and  am here to help.Send us a DM so we can review the details of Message+ together. 

 

*Terean

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