I am having trouble getting my first generation droid razr maxx to subscribe to integrated messages. I have successfully subscribed using my desktop PC, ipad, and lenovo tablet. I need to now connect to the Razr Maxx using wifi only.
dpg1960
Newbie

I am having trouble getting my first generation droid razr maxx to subscribe to integrated messages. I have successfully subscribed using my desktop PC, ipad, and lenovo tablet. I need to now connect to the Razr Maxx using wifi only.

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Snn5
Legend

You did say that the Razr Maxx is NOT activated as a phone on Verizon correct?

dpg1960 wrote:

Ok understood. The Maxx was an old phone that is no longer being used on the carrier network.

The phone must be active with an active phone number. You can download an app to any Android active or not, but that doesn't mean it can be used since, the phone must be active on the network.

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Snn5
Legend

Is the Razr Maxx your only active phone?  You can only integrate devices with one phone, you can't have 2 phones integrated.

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dpg1960
Newbie

Ok understood. The Maxx was an old phone that is no longer being used on the carrier network. I'm using tethered to the iPad which is one the Verizon LTE network. I there a way to make the phone behave as if it was similar to the Lenovo tablet which is also tethered to the iPad?

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Ann154
Community Leader
Community Leader

No. The application is recognizing the device as a phone and it expecting a phone number associated with the phone. Since it isn't an active phone it won't complete the registration.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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dpg1960
Newbie

Bummer. Guess I'm not really sure why the app can work for a tablet but

not a previously used phone.

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Ann154
Community Leader
Community Leader

The application recognizes the tablet as a tablet which doesn't have a phone number associated with it that can send text messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

I love being able to keep all my devices connected with my messages Ann154. We want to ensure you are able to get all of yours connected as well. Let's see what we can do to get this working for you. Is the Maxx disconnected from any cell phone service? What happens when you download the application? Have you placed the phone in airplane mode and connected to wifi?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ann154
Community Leader
Community Leader

I'm not the way with the problem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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dpg1960
Newbie

Interesting.... I had no issue downloading the app from

the play store. It installed without difficulty. When I try to subscribe it

will appear as if it is trying to connect to the server. A few minutes

later I'll get a verification code on the phone but no way to input it into

the application on the Maxx. I have tried it in both airplane mode with

WiFi only on and with airplane mode off. Again the same result unable to

subscribe the maxx to the server. Any thoughts or suggestion?

On Sep 28, 2015 8:35 PM, "Verizon Wireless Customer Support" <

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Snn5
Legend

You did say that the Razr Maxx is NOT activated as a phone on Verizon correct?

dpg1960 wrote:

Ok understood. The Maxx was an old phone that is no longer being used on the carrier network.

The phone must be active with an active phone number. You can download an app to any Android active or not, but that doesn't mean it can be used since, the phone must be active on the network.

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dpg1960
Newbie

Correct my current phone is Note 3

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dpg1960
Newbie

The old sim card is still in place however. Not sure if it is reading that

at thinking it is the same phone.

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Snn5
Legend

You should take that SIM out of the old phone.  You can only have 1 phone on the network per phone number at any given time.  Despite that, your Razr Maxx will not integrate.

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dpg1960
Newbie

Any other settings that you would suggest?

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Snn5
Legend

Maybe I don't understand here:  You want to use an old deactivated phone to integrate into Verizon Messages as a wifi-only device, like a tablet, but you know this is not possible because a PHONE must be active and connected to the network, for which your old phone CAN NOT be, because you have a Note 3 active on that phone number/line. Other devices, like tablets can be integrated because they don't use an actual phone number.  Phones need a phone number.  You cannot use the Razr Maxx and I have no other workarounds.

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