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I changed my account to family share and need old text message records from 3 months ago..
thaipeanut
Member

My employer requires text message records, and I did not get them before I changed plans.  Is there a way to get them from a deleted account???

Thanks!

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Re: I changed my account to family share and need old text message records from 3 months ago..
rcschnoor
Sr. Leader
Sr. Leader

No.

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Re: I changed my account to family share and need old text message records from 3 months ago..
vzw_customer_support
Customer Support

Good afternoon thaipeanut!

I understand the importance of record keeping for your employer. Unfortunately records are not kept online for deleted accounts. Going forward on the new account, text records are available for you up to three months as long as the account remains active. Let us know if you need further assistance.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: I changed my account to family share and need old text message records from 3 months ago..
rcschnoor
Sr. Leader
Sr. Leader

Keep in mind, these text records ONLY include the time the text was sent/received and the number it was sent to/from. It does not include the actual contents of the text.

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