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I'm not receiving some messages on 2nd cell phone.
deesharp68
Member

I have a personal cell (Galaxy S5), and work cell (iphone).  Instead of carrying both, I forward my calls to my work phone and downloaded the VZW messages app to it.  It works pretty well, except I'm finding I'm not getting all my messages.  Checking my personal cell I see a few that didn't show up on my work cell.  I uninstalled the app and reinstalled but seeing the same issue.  I've missed a few texts from 2 or 3 different people.  Anybody else see this?

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Re: I'm not receiving some messages on 2nd cell phone.
vzw_customer_support
Customer Support

deesharp68,


I definitely appreciate those details as we want to make sure you get all of your messages! That's very important. Let's get to the bottom of this. Does it seem to be only these specific people who messages aren't coming in from? Do you get any of these people's messages?


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I'm not receiving some messages on 2nd cell phone.
Krutonius
Member

I haven't been receiving my texts either.  I'll get them all in big blocks 5 hours later.  And my sent messages are being chopped up into many tiny messages

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Re: I'm not receiving some messages on 2nd cell phone.
deesharp68
Member

There seems to be 2 numbers that I notice it happening. I will get some of there initial texts or replies, but not all. 

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Re: I'm not receiving some messages on 2nd cell phone.
Not applicable

HI there-

We are noticing some issues with cross carrier recipients/senders' (Sprint, T-Mobile, ...) messages.

If this is the case for anyone on this thread, please send the following for troubleshooting:

Subject line: Messages+ Forum - SPRINT (or your carrier)

1.TO NUMBER & CARRIER

2.FROM NUMBER & CARRIER

3.A FAILED Message Screen Shot

4. TIME CODE (date and time)  for failed message (no more than 12hours old)

to:

VERIZONMESSAGES@VERIZONWIRELESS.COM

Thanks,

ALIEM

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Re: I'm not receiving some messages on 2nd cell phone.
deesharp68
Member

Unfortunately, both my work and personal cell phones are on Verizon.  So the issue isn't cross carrier at least not with me.

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Re: I'm not receiving some messages on 2nd cell phone.
Not applicable

Hi deesharp68,

You mentioned 2 numbers that you are not getting all of the messages from. I'm referring to those 2 numbers and wondering if they are on another carrier.

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Re: I'm not receiving some messages on 2nd cell phone.
fernandobot
Sr. Member

so all messages sent to the android are not appearing in VZ messages

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Re: I'm not receiving some messages on 2nd cell phone.
deesharp68
Member

One of the numbers I missed a text from is on Verizon also. But today I got a text from that person on both phones without an issue.  It's not every text I miss.  I check my android every few days or so just in case.  It seems there's 3 numbers that in the past couple of months I've missed one or two texts from.  They all go through to the Android.  But on the iphone with the messages app, I've missed one or two from these 3 people.  I'm waiting to hear back from the other two people but one of them is definitely on Verizon also.  So it seems that's not the issue.

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Re: I'm not receiving some messages on 2nd cell phone.
deesharp68
Member

Also just to add.  I had a text conversation with that other person on Verizon. Watching both phones, but texting on the iphone VZW messages app.  During the conversation of 10 texts back and forth, one of their texts went to the droid, but not the iphone.  I can't count on the app I guess.  BTW...it seems that my outgoing texts always get through so far.

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