INVALID GIFT CARD PIN

[Trigg1]

I traded in a phone, got emailed a gift card in return. When I try to use it it says invalid pin or number. I've spent upwards of 3 hours on the phone with customer service to no avail! has anyone had a fix for this? It seems like a VERY common problem.

Thanks

[vzw_customer_support]

We want you to get the most from your trade-in, Trigg1. Have you been able to reach out to the number provided in the e-mail? What has been the outcome or obstacles discussed in the previous conversations? Looking forward to hearing back.

-Chris