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Incoming texts going to old phone instead of new one.
TGuinn
Enthusiast - Level 1
‎12-07-2013 03:00 PM

I upgraded from iphone 4 to Nokia Lumia 928. I can call out, receive calls, and send texts on the Nokia, but all incoming text messages are still sent to my iphone. Any ideas on how to fix this? It's not real handy having to carry two phones around.

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Re: Incoming texts going to old phone instead of new one.
SuzyQ
Community Leader
Community Leader
‎12-08-2013 08:34 PM

Turn OFF the iPhone, and go to your iTunes account and remove (disassociate) the iphone from your account - chances are your friends with iMessage are still trying to send messages to you that way.  They'll need to remove you from their iMessage list and send standard text messages for you to receive them.

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Re: Incoming texts going to old phone instead of new one.
vzw_customer_support
Customer Service Rep
‎12-09-2013 03:06 PM

Hi there TGuinn!

I definitely don't want you to have to carry around multiple devices! As Suzy Q mentioned it seems as though your iMessage may still be activated for your phone number. The great news is it's easy to remove. Visit this link: http://vz.to/1aTAJuM sign in with your Apple ID and remove your number from iMessages.

Please test and let me know if you have any other questions!

Thanks!

MelissaM_VZW
Please follow us on Twitter @VZWSupport

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