Integrated Message +
roseelee
Newbie

My messages are not syncing between my phone and the Message+ app on ipad.

Any leads?

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Correct answers
Re: Integrated Message +
jav6
Champion - Level 3

@roseelee wrote:

I see it's been discussed time and again here. Just some more info, the primary phone that I am using is the LG Exalt LTE. Might there be an issue with that particular phone syncing? 


The messages don't sync directly between the devices.  They are on a Message+ server and each device syncs with the server.  Which device is not staying up-do-date with the messages?  You might uninstall/re-install the Message+ app on the device that is not syncing properly.  This shouldn't affect messages stored on the server.  Also, both devices need to be using the same phone number when configuring the Message+ app for Integrated Messaging.

...Just another VZW customer...trying to offer some assistance...

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Re: Integrated Message +
roseelee
Newbie

I see it's been discussed time and again here. Just some more info, the primary phone that I am using is the LG Exalt LTE. Might there be an issue with that particular phone syncing? 

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Re: Integrated Message +
vzw_customer_support
Customer Service Rep

We're sorry to hear that your messages are not syncing, and we'd love to help find out what's going on, roseelee. Please tell us, is the application up to date on both devices? Are both the iPhone and iPad's software up to date? Also, when did the text messages stop syncing? 

 

~Izzy

Re: Integrated Message +
jav6
Champion - Level 3

@roseelee wrote:

I see it's been discussed time and again here. Just some more info, the primary phone that I am using is the LG Exalt LTE. Might there be an issue with that particular phone syncing? 


The messages don't sync directly between the devices.  They are on a Message+ server and each device syncs with the server.  Which device is not staying up-do-date with the messages?  You might uninstall/re-install the Message+ app on the device that is not syncing properly.  This shouldn't affect messages stored on the server.  Also, both devices need to be using the same phone number when configuring the Message+ app for Integrated Messaging.

...Just another VZW customer...trying to offer some assistance...