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Integrated calling feature on my tablet...
Pokerhelper
Member

I had the integrated calling feature on my tablet that split the phones call from my phone to my tablet, should I choose.

I contacted customer support for an unrelated issue and had to do a factory data reset on my tablet.

After the factory data reset, my integrated calling stopped working.

I contacted customer support and spoke to many bewildered customer service agents about the issue before I finally reached an agent who knew that they stopped offering the service for new customers after a certain date.

This is irrelevant to me, since I had the service before the cutoff date.

Since I am grandfathered in and had this feature before the factory data reset, before this service was discontinued for "newly connected devices", it is still part of my existing plan through Verizon.

Who do I speak to about restoring the integrated calling service that I am entitled to?

Thank you.

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Re: Integrated calling feature on my tablet...
vzw_customer_support
Customer Support

Pokerhelper, we will be more than happy to help with your Integrated Calling Service and see which options are available to get the service back to normal. Please Follow us on TWITTER @VZWSupport or contact us at 800-922-0204 to better assist.

Victor_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Integrated calling feature on my tablet...
vzw_customer_support
Customer Support

We understand your concern. What model tablet do you have?

LauraL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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