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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Integrated messaging issues
rad8996
Member

I downloaded the desktop messaging app. I have Windows 10. Why aren't my contacts here? They don't show up on the app or the Verizon website. Just my phone. It's a Moto E 2nd Gen.  I don't understand. I use backup assistant. I'm a prepaid user so I can't sign up for cloud. Not having my contacts synced makes this app and the whole integrated messaging thing useless. The only perk is that now I can send scheduled messages. That's cool. But, otherwise I can only text on my phone because my contacts don't show on my laptop on the app or the website. On Google Chrome or Mozilla.

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Correct Answers
Re: Integrated messaging issues
Ann154
Expert
Expert

Are your contacts synced with backup assistant? They would need to be in order to sync with Verizon Messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Integrated messaging issues
Ann154
Expert
Expert

If you store your contacts in Google, the Verizon Messages application doesn't sync with it. You have to keep a copy of the contacts in your Verizon Cloud account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Integrated messaging issues
rad8996
Member

Thanks. But, like I said, I can't sign up for Cloud because I'm on Verizon Prepaid. I've tried and, it says prepaid users can't use cloud. So, all I have is Verizon Backup Assistant.

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Re: Integrated messaging issues
Ann154
Expert
Expert

Are your contacts synced with backup assistant? They would need to be in order to sync with Verizon Messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Integrated messaging issues
rad8996
Member

Yes. I synced them all today and, they're scheduled to sync daily or something anyway.

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Re: Integrated messaging issues
Not applicable

Hi Ry D.

Please refer to this USER GUIDE on the Community Forum for the steps to import your contacts.


PC APP

http://vz.to/1St0Z5S 

Please let me know if you have additional questions.

Thanks,

ALIE

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