Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Invalid pin errors for message+
esquiremom
Member

I've been using Message+ on my Windows 8 PC for years. It suddenly stopped working. I tried to repair and got a verification code on my phone. When I entered it, I got invalid pin. Tried several more times. I then uninstalled the app on my computer and searched for it, thinking there might be a later version all of a sudden for Windows 8. Reinstalled it and have the same exact issue. I get the verification code on my phone with no problem, but get the same message of invalid pin every time I enter it on the computer. I'm on my computer for hours every day and used this app throughout. How can I get it back?

Re: Invalid pin errors for message+
ranranranran
Member

I have recently had the exact same problem, Message+ no longer works on either my Windows desktop or laptop and repeated attempts to receive and enter a PIN result in the same 'Invalid PIN' message and refusal to work.

 

Has Verizon stopped supporting this?  I loved this ability to send/receive texts on my computers.... 😞

Re: Invalid pin errors for message+
tripterry
Member

I'm also having this problem.  Worked without issue and then all the sudden it's not working anymore and I'm getting the same invalid PIN error.  I wish Verizon would respond so that I know if the app is done or just having temporary problems.

Re: Invalid pin errors for message+
vzw_customer_support
Customer Support

I love to use Messaging + as well online, Holly. I would love to help. Are you able to send and receive messages normally on your phone? Have you tried installing the desktop again? https://www.verizon.com/solutions-and-services/apps/verizon-messages/   -Amber

Re: Invalid pin errors for message+
ranranranran
Member

So, the provided link only shows a Windows link to a 'Web' version.  Where is the standalone desktop program that we could install *without* using the web/browser? That is what I am trying to use and it worked just fine until a week or two ago...

Program: WinVMAClient version 1.0.17.0

0 Likes
Re: Invalid pin errors for message+
tripterry
Member

OK, so apparently there's a new version of the app.  I followed the link posted and there's a download that is available on the Microsoft Store, it's free though.  The App is a little different looking but it let me login and appears to just be a new version.

 

You might have to click on Web Client from the link, then you will see DESKTOP in the corner that will bring up the Windows Store version.

0 Likes
Re: Invalid pin errors for message+
vzw_customer_support
Customer Support

Being able to use Messages+ successfully on your computer is ideal. We know how frustrating it can be when dealing with sudden errors. What changes occurred to your computer's operating system since noticing the issue? Does Messages + function on other devices? -Rita K.

0 Likes
Re: Invalid pin errors for message+
vzw_customer_support
Customer Support

tripterry, we are glad to hear you were able to get the new app and login. Does this resolve you reason for reaching out? I have sent a Private Message to follow up.  *Joshua

Re: Invalid pin errors for message+
NKyAdventurer
Member

Me, too.   It was especially helpful when I was out of the country and could still receive and send texts.  Last week, I was in the Caribbean and tried to use the Verizon computer messaging but it wants to send a code to my phone.  Well, duh.  If I  could use my phone, I wouldn''t need the messaging program.     I know we're chasing or tails.  Verizon is notorious for never fixing anything and, in fact, not even knowing how to fix it  Their techs just mimic the question back to you, ask you to uninstall and reinstall the program, and give political non-sensical answers without any solutions.

 

Re: Invalid pin errors for message+
MHz67
Member

Neither of the two download links on the page allowed one to download the app.   Any other recommendations.

0 Likes