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Iphone Message +
A133
Member

When I try to register to Message + on Iphone X I get a message "Not able to generate pin."

Any ideas how to solve it.

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Re: Iphone Message +
vzw_customer_support
Customer Support

A133, we understand the need for our Message+ feature, and want to make sure you can use it with all your Smart devices. If you still require assistance, please let us know. To continue troubleshooting, please try deleting and redownloading the Message+ application. Once downloaded, let us know if you still receive the PIN message when attempting to register.

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Re: Iphone Message +
A133
Member

I uninstalled and re-installed the apps but it does not help/

Alex [removed]

Personal information removed as required by Verizon Wireless Terms of Service

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Re: Iphone Message +
vzw_customer_support
Customer Support

Thank you for keeping us posted, A133. Making sure you have access to the Message+ feature is very important. To clarify, does the Message+ application have any pending updates? Is your iPhone X up to date as well? 

 

LauraF_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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