Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

JoyPixels emojis will not update in Message+
rainbowrose
Enthusiast

I love the JoyPixels emojis that Message+ uses, however I cannot use some emojis that other people can. If someone texts me one of them, it will appear very small and I cannot tap on it and see a little pop up description of the emoji like I normally can.

I am using a Galaxy Note 10+, and my Message+ is currently up to date with version 6.9.13, however I apparently have an older version of emojis according to the JoyPixels website, and there seems to be no way to update them within the app.

0 Likes
Re: JoyPixels emojis will not update in Message+
vzw_customer_support
Customer Support

Rainbowrose, we want to be sure the app is working right, especially with features like the emojis. Let's gather some information to help get to the bottom of this. How long ago did you start having trouble with the emojis? Have you checked for any software updates for your phone (link below to help check for updates)? Since the issue started, have you tried powering the phone off and back on? https://www.verizonwireless.com/support/knowledge-base-222939/

StevenM_VZW

0 Likes
Re: JoyPixels emojis will not update in Message+
rainbowrose
Enthusiast

I have had the same set of emojis in message+ since I got this phone in November 2019. The app is up to date, but the emojis are not the most current version. Turning my phone off and back on does not change anything.

0 Likes
Re: JoyPixels emojis will not update in Message+
vzw_customer_support
Customer Support

Thank you for those details Rainbowrose. With the other people, you know with the updated emojis, what is the make and model phones they use? Also, what messaging app do they use? 

 

StevenM_VZW

0 Likes