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Keyboard doesn't appear in Messages+ on HTC M8
shelsuz23
Newbie
โ€Ž04-21-2015 07:39 AM

My keyboard doesn't appear when I try to type a message in Messages+.  It appears when I type in the to box.  Instead of the keyboard I have a box lets you send gifts, photos, audio, etc.  I've tried restarting numerous times with no effect.  Has anyone else had this issue?  I like the verizon messaging app and don't want to use another, if possible. 

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Snn5
Legend
โ€Ž04-21-2015 07:41 AM

Might need to clear the cache in both the keyboard and VM+ apps.

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shelsuz23
Newbie
In response to Snn5
โ€Ž04-21-2015 07:43 AM

I've tried and it didn't help.  Also tried restoring to default, but that didn't help either.  Thanks for your suggestion.

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Snn5
Legend
In response to shelsuz23
โ€Ž04-21-2015 07:46 AM

Does the keyboard appear with the stock messenger or other apps like Chrome?

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shelsuz23
Newbie
In response to Snn5
โ€Ž04-21-2015 08:42 AM

Yes, it works for everything else.  It come up if I type in the To box in the messaging app, but doesn't appear when I try to type a message. 

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Snn5
Legend
In response to shelsuz23
โ€Ž04-21-2015 08:43 AM

You might just uninstall the app, then reinstall it.

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shelsuz23
Newbie
In response to Snn5
โ€Ž04-21-2015 10:01 AM

Tried it, and it didn't work.  It looks like I'll be looking for a new messaging app.  Thanks for your suggestions.  Smiley Happy

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Snn5
Legend
In response to shelsuz23
โ€Ž04-21-2015 10:02 AM

If you need a messenger that works on wifi and data, Hangouts is built into most Androids.

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vzw_customer_support
Customer Service Rep
In response to shelsuz23
โ€Ž04-23-2015 07:59 AM
shelsuz23,

You've come to the right place for help! Being able to use the keyboard while in the message + app is definitely important.

When did this issue start? Do you have the most current software version running on the phone http://www.verizonwireless.com/support/knowledge-base-95738/? Have you checked that the Verizon Messages+ application is updated to version 5.5.17 or later. Please go to the Google Playstore and update the Verizon Messages+ application and retest.

JohnB_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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vzw_customer_support
Customer Service Rep
โ€Ž04-23-2015 08:00 AM
We want to ensure you have the best messaging experience, shelsuz23! It appears that the "Gifts,Photos, Audio" options appear when clicking the "+" sign next to the "Type a Message..." field. Normally to start a message you will want to click directly in the box (to the right of the "+") to get the proper keyboard.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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