Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
MMS doesn't work and it is not the device (possibly problem on VW end)
b1kem1ke
Member

I think something in my text plan is preventing one of my lines from using MMS.  The ordinary customer service can't find the problem because I believe it is within Verizon, not the device itself.

SMS texts work.  Calls work.  Data works.  MMS (group and photo messages) do not work.

MMS>Data>MMS DOES work.  Example - Signal and newer iPhone works if at both ends since message is turned to data for the transfer.

Some reasons I say it's not the device, I swapped SIMs with another line on my plan and the device worked fine on the other number.  Something to do with ONLY the bad line/number.  Also putting the SIM of the 'bad' number in another phone shows that the problem is within that line no matter what device.

Not the SIM card, we went to the store and got a brand new one.

Have done many things we found to try online including multiple factory resets.  Cleared cache and memory, even tho there was plenty available to begin with.  Adjusted and compared hundreds of settings with a phone that works (my other phone on the same plan is the same phone).  Tried using 'stock' text app without loading any others.  Been on the phone and talked to reps in person many times with no result.

I think something is wrong with Verizon's text plan not letting these messages thru, but only on this particular number.  Customer service can't seem to help (super friendly but going thru their checklists only troubleshoots the device, not anything on the end of Verizon's network).

Is there someone that can troubleshoot my plan at the Verizon end, not just the device (which isn't the source of the problem)?  Thanks!
 

Re: MMS doesn't work and it is not the device (possibly problem on VW end)
vzw_customer_support
Customer Support

Hello, b1kem1ke!

We would be glad to assist with troubleshooting on the Verizon side and see what we can do to help you out with this. To get started, please send us a Private Note.

CelesteR_VZW

0 Likes
Re: MMS doesn't work and it is not the device (possibly problem on VW end)
b1kem1ke
Member

How do I send you a private note?  Thanks.

0 Likes
Re: MMS doesn't work and it is not the device (possibly problem on VW end)
vzw_customer_support
Customer Support

Not to worry.  We have sent you a Private Message to assist you further.  This should show up for you on your account now.  Thank you.

0 Likes
Re: MMS doesn't work and it is not the device (possibly problem on VW end)
melringstad
Member

I'm having the same problem can you send me a private message to help me?

0 Likes
Re: MMS doesn't work and it is not the device (possibly problem on VW end)
vzw_customer_support
Customer Support

I'm sorry for the trouble, what is the make and model of your phone? When is the last time things worked?

 

0 Likes