MORE Everything being charged for text messages out of home area

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We have MORE Everything plan and when my wife tries to text me from outside of our home area it says there will be a charge

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Is it no charge roaming while on the Verizon nationwide network (to include service partners) or no charge at all roaming?

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It is no charge while in any US state, Peurto Rico, and Canada.

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OP might have a legit complaint then.

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