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Mac Message+ Virus Alert
edwardw818
Member

I just tried using the app, but when I tried opening it, it showed a virus warning; uninstalling it and reinstalling it yielded the same problem.

Device: 2015 MacBook Pro with Mac OS X 10.12.6

Antivirus: Avast with definitions 17090804, program version 12.8

Virus details: See below

Screen Shot 2017-09-09 at 11.59.35 AM.png

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Correct Answers
Re: Mac Message+ Virus Alert
vzw_customer_support
Customer Support

While we here at Verizon Wireless support have zero training on Avast, I was able to scrounge up a potential solution from an old forum thread, edwardw818. 
Using the details from here
https://community.verizonwireless.com/thread/921068 , I found an article for avast here: https://www.avast.com/faq.php?article=AVKB25

Let us know if this information helps you to move forward.

 

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Mac Message+ Virus Alert
vzw_customer_support
Customer Support

While we here at Verizon Wireless support have zero training on Avast, I was able to scrounge up a potential solution from an old forum thread, edwardw818. 
Using the details from here
https://community.verizonwireless.com/thread/921068 , I found an article for avast here: https://www.avast.com/faq.php?article=AVKB25

Let us know if this information helps you to move forward.

 

DavidH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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