Managing or Editing/adding contacts in Messages+
NOMADPLAYER
Enthusiast - Level 3

How do we manage contacts in PC or iPhone app Messages+, if you are NOT a Verizon cloud user??

 Thanks in advance for any help!

J.Lane

 

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vzw_customer_support
Customer Service Rep

NOMADPLAYER,

 

Making sure you can use have access to your contacts when you need them is a big deal. We don't want to see any issues with that. We'll be glad to help. The main way to do that online is through the Verizon Cloud/your online account. This can be done with a free profile though. As for on the iPhone app, that would normally just use the phone's contacts. What issues are you having with those?

 

-Andrew

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NOMADPLAYER
Enthusiast - Level 3

Sorry for the delay getting back to your response. The iPhone message+  accesses my contacts perfectly. My PC is where I have problems. I had uninstalled VC when they started charging for space, not realizing that I should keep it for contact management. Seems to me in the old version Message+, you could edit your contacts in that app, and then they would be sync'd to the cloud. I may be wrong and thinking of another app, but.....IDK. Still I reinstalled VC to verify that the contact list there has the entries I am not seeing on my PC and they ARE there. I have tried resyncing etc. but to no avail. "Contact not found" in the app on PC. Now I know I'm not doing something simple, so, I'm wide open to be corrected. Thanks in advance and Happy Holidays!

-Joe aka NomadPlayer

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vzw_customer_support
Customer Service Rep

The contact on the PC should be syncing automatically with the device. When you receive a new message, you don't see the contact name like on your phone? The PC app is just an image of what you see on the device. ~Aaron

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NOMADPLAYER
Enthusiast - Level 3

When you say syncing with the "device" what device are you referencing?? I get e "#" instead of a name  or initial in the icon for the message. The telephone number show in the message but it cannot find the contact anywhere.  Her name appears fine on my iphone as she is in my address book on the phone. The contact is in my cloud contacts. Now her phone message is originating, coming out of,  the apple imessage world while all the others in the thread, which I see fine are droids hence sms/mms originating. Is that a factor?? Hmmmmm!

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vzw_customer_support
Customer Service Rep

Message+ with sync contacts with the current device that application is open on. This would explain why the contacts are not appearing with your computer, but do with your iPhone since the app with ask permission to access your Apple Contacts app. The Message+ app on your computer can do the same with other applicable address book information on the computer, but can also sync contacts with the Verizon Cloud across multiple devices. The Verizon Cloud would allow the contacts on your iPhone to sync to the computer and any other device using your Verizon Cloud. *Zaak

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NOMADPLAYER
Enthusiast - Level 3

Zaak,

I have a conversation thread on my PC  that has 4 participants. I see contact names for three of them. The fourth, I only see her telephone number. All of them are in my VC contact file.  Who, what device,  is my PC Message+ syncing with to get those names and how can I edit that contact file to include the fourth person?  Thx in advance!!

Joe

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vzw_customer_support
Customer Service Rep

Are you able to save their contact as an email though your computer to help see if this allows the contact to be saved? *Jose

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NOMADPLAYER
Enthusiast - Level 3

The message contact info is saved. If I try to write a new message I will see the contact, No name! It is only the number twice, where the number is and where the name should be.  Instead there is a "#" in the icon circle. Now this telephone number is present in all my contact files everywhere with her name present. And on my iPhone her name shows fine. But unlike previous versions of M+, I cannot edit/manage contacts in the PC M+ app as far as I can tell, and if this is supposed to be a mirror image of what I see on the iPhone as another tech as suggested, something is NOT pushing properly!! 

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vzw_customer_support
Customer Service Rep

Thank you for clarifying. Are you aware if the person who is showing up differently has a different device than the other people? For example, Android or iPhone, Basic Phone or Smartphone as an example. We want to make sure it isn't due to a specific type of device. *Gert

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NOMADPLAYER
Enthusiast - Level 3

Yes great question. I mentioned earlier in this thread that she has a iPhone and all others in the conversation  have droids. I wondered if that would be a factor!!! But query me this....."Exactly Where" am I supposed to manage/edit contacts for this version PC M+??? It's definitely not looking at my contacts file in the Verizon cloud because she is there!! No one will answer me about this!! Like I said the old version had this feature built in and I entered many!

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jav6
Champion - Level 3

@NOMADPLAYER wrote:

Yes great question. I mentioned earlier in this thread that she has a iPhone and all others in the conversation  have droids. I wondered if that would be a factor!!! But query me this....."Exactly Where" am I supposed to manage/edit contacts for this version PC M+??? It's definitely not looking at my contacts file in the Verizon cloud because she is there!! No one will answer me about this!! Like I said the old version had this feature built in and I entered many!


I had my contacts backed up in the Verizon Cloud before installing the new Verizon Message+ Win10 desktop app.  The app DID NOT access the contacts in my Verizon Cloud.  It wasn't until I added my Google Mail account just this week to the Windows My People (contacts) app that the Message+ desktop app started showing my contact names instead of numbers.

...Just another VZW customer...trying to offer some assistance...
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NOMADPLAYER
Enthusiast - Level 3

Thx Jav6,  She is in my MSN contacts list in my WIN10 peoples app, so M+ should find her. I also have a google acct and she is there!! So....

Thx Gert,

I am looking thru all contact lists to maybe find a stray entry for this number. So PC M+ in WIN10 looks at the My People app contact lists to propagate info based on the telephone number of the message as the key? Is there any order of search?? i.e. MSN first, google second or are they done in the order they list within My People? MSN is first in my listing with a second MSN for another email address is second with google a distant third!! I feel somehow I'm getting close to busting this code and figuring out what the whatever is going on here. Still any help is till appreciated!!

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jav6
Champion - Level 3

@NOMADPLAYER wrote:

Thx Jav6,  She is in my MSN contacts list in my WIN10 peoples app, so M+ should find her. I also have a google acct and she is there!! So....

Thx Gert,

I am looking thru all contact lists to maybe find a stray entry for this number. So PC M+ in WIN10 looks at the My People app contact lists to propagate info based on the telephone number of the message as the key? Is there any order of search?? i.e. MSN first, google second or are they done in the order they list within My People? MSN is first in my listing with a second MSN for another email address is second with google a distant third!! I feel somehow I'm getting close to busting this code and figuring out what the whatever is going on here. Still any help is till appreciated!!


I have sent several emails to the Verizon Messaging Team (verizonmessages at  verizonwireless dot com) asking them how M+ accesses contacts with NO response.  Very bizarre that they would release this version and then go silent.

...Just another VZW customer...trying to offer some assistance...
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vzw_customer_support
Customer Service Rep

It is possible that for some reason it is not technically pulling from the contacts but rather, it is pulling from a similar caller id function instead. As if it is listed correctly, it should not be showing up differently. The only way to confirm this would be just to go into anything where her phone number may show up different and edit it there. This may also be due to an apple vs android type of issue. You may be able to test it by seeing if there is another Apple user in the group, if the same issue occurs. *Gert

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NOMADPLAYER
Enthusiast - Level 3

NOW check this, I went to https://web.vma.verizon.com/vma/web2/Message.do and looked at this thread. It sees HER but none of the other people in the thread. How about that for a turn of events??  WEIRD, VERY WEIRD!!!

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vzw_customer_support
Customer Service Rep
~Aaron
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