1 Solution
I have the oddest issue. I sent this to @VZWSupport but this is more detailed.
Im using a Galaxy Note 10+ however when Im connected to WIFI at home, Im always stuck at sending any sticker or GIF. I have to close the app to restart it. When I turn off WIFI and use data only, it works.
I was at the car wash and used their WIFI and things worked.
When I switch to Samsung Messages, I have no issues at home at all. I can send stickers and GIF with no problem.
It always freezes at 'Sending...' but nothing happens and sometimes the preview bar doesnt show up at all. I just see placeholders where images are supposed to be.
Please help!
Solved! Go to Correct Answer
The problem was resolved. I called my ISP and they did a refresh or something and things started to work again, very odd.
Hello, tecknoto. That sounds like a restriction on your IP address in regards to your Wi-Fi. It could be a software incompatibility issue as well but not likely. As you're able to use this same function at other Wi-Fi locations. This would mean you have a known targeted issue (Home Wi-Fi). If it also works while using your data with us, it would also support that it would have to deal with your Wi-Fi. I would give your Wi-Fi provider a call to check. If that doesn't help, we will be here to help.
The problem was resolved. I called my ISP and they did a refresh or something and things started to work again, very odd.
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