Message + App Cannot Send Text

[STEDIE87]

Hello,

I have installed, deleted, and re-installed the Verizon Message + app on my iPhone 8 plus several times and tried to activate it this app -- it never works.  Been trying for a month.  Here is what happens:  when I enter my Verizon cell phone number and click on "Send a Code" it thinks for a few seconds and then generates an error message that says "Cannot generate pin.  Please try again later some time".  First off, this is horrible grammar -- almost seems like a spam message or something.  But more importantly, I cannot get the app to send a verification text/code to my number so I can validate and begin sending and receiving texts over WiFi.  What a bad application this is!  Any ideas would be greatly appreciated.  I may have to switch to AT&T.  Thank you in advance!

[vzw_customer_support]

STEDIE87, we definitely understand the importance of using the messaging application you want. This is definitely not the messaging experience we want our customers to have. Have you tried selecting a different message application as your main one and then changing it to the Message + application?

ElizabethC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[STEDIE87]

Yes, that did not work. 

[vzw_customer_support]

Text messaging is how we communicate STEDIE87 and we want to keep you connected. I apologize for this inconvenience. Don't worry, we will get this fixed. At this point, to assist further, I have sent you a Private Message.

RosanneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[mollyasiegel]

Same issue.....really could use the answer in this post.