Message+ PC App not syncing last 5 days

[ET1986]

Any idea why the PC App stopped working correctly?  Was working fine up to mid last week. Then I was only able to send messages, now no send or receive.

[jav6]

What kind of PC and OS version is having issues?  My HP Compaq desktop with Windows 10 and Messages+ app is sending/receiving fine.

[ET1986]

Thinkpad Windows 7

Was working before Thursday of last week.

[vzw_customer_support]

ET1986, we want those messages working smoothly again. Let's work to get to the bottom of this. Do you recall any new apps, games or software that was added to this device? Since this began have you attempted to clear the website cache and cookies?

LorenB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ET1986]

yes. this is the PC downloaded app that is not working now.

On Wed, Nov 22, 2017 at 9:10 AM, vzw_customer_support <

[vzw_customer_support]

Thanks for getting back to us ET1986. Let's get this working. Have you attempted to delete and reinstall the application? Is it giving you an error message?

JoeL_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ET1986]

Yes I have. Is there a way to access the settings for user name and

Password for the internet settings?

On Fri, Nov 24, 2017 at 9:21 AM, vzw_customer_support <

[vzw_customer_support]

ET1986, it's concerning to hear that you are experiencing these issues, even after reinstalling the application. Is the My Verizon Integrated Messenger working? If so, this would point at the application as the cause.

HarleyE_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!