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Message Plus Icon Doesn't Show on Lock Screen Note 8

Hello All,

This is soooo frustrating!  When using Message+ on my Note 8 notifications of new messages do not show on the lock screen.  The native Samsung messaging works as do third party messaging apps but I far prefer the features of Message+ except I don't ever know when I have new messages if the phone is locked and have to open it to check, which is soooooo frustrating. Any assistance would be greatly appreciated.  Thanks!

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Re: Message Plus Icon Doesn't Show on Lock Screen Note 8
Customer Support


We're stepping in to ease your frustration. I apologize. Since the Verizon Messaging application is not the native text messaging feature on that device, notifications will not populate on your screen when it is locked. 


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