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Message Plus Icon Doesn't Show on Lock Screen Note 8
GigiNote8
Newbie
‎07-06-2018 05:34 PM

Hello All,

This is soooo frustrating!  When using Message+ on my Note 8 notifications of new messages do not show on the lock screen.  The native Samsung messaging works as do third party messaging apps but I far prefer the features of Message+ except I don't ever know when I have new messages if the phone is locked and have to open it to check, which is soooooo frustrating. Any assistance would be greatly appreciated.  Thanks!

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Re: Message Plus Icon Doesn't Show on Lock Screen Note 8
vzw_customer_support
Customer Support
‎07-08-2018 05:41 PM

GigiNote8

We're stepping in to ease your frustration. I apologize. Since the Verizon Messaging application is not the native text messaging feature on that device, notifications will not populate on your screen when it is locked. 

 

Lasina_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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